Practice Assistant II, Pulmonary Function Lab

Partner's Healthcare; Boston (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Brigham and Women's Hospital. This onsite, full-time role supports a fast-paced clinical environment with patient check-in/out, appointment coordination, and billing-related tasks.

The position emphasizes clerical and basic clinical duties, with opportunities to train others and advance within scheduling, registration, and billing systems.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and office procedures.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer phones and schedule inquiries.
• Process patient billing forms and scan documents to medical records.
• Open and distribute unit mail or faxes; type forms and schedules.

Skills

Office Suite

Phone system

Written communication

Time management

Organizational skills

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Billing systems

Electronic Medical Records

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The BWH Pulmonary Function Lab is seeking a Practice Assistant II to join our team and support a fast-paced, patient-centered practice. This is an exciting opportunity to contribute to the daily operations of a busy and dynamic clinical environment.

Summary

• -Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.
• -Performs basic clerical work and tasks that are repetitive and routine.
• -Administrative duties related to patient visits, including scheduling, check-in, and check-out duties.
• -Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical records/LMR.
• -Call for patient medical records and laboratory test results.
• -Open and distribute unit mail or faxes.
• -Type forms, records, schedules, memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens, and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results.
• -Acts as "Super User" for scheduling, registration, and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceOffice experience 2-3 years required

Knowledge, Skills and Abilities

• - Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

This is a fully onsite role. It is a fulltime, Monday through Friday position. Hours are 8:00AM-4:30PM.Remote Type OnsiteWork Location 15 Francis StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $24.94/HourlyGrade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.