Practice Specialist, Orthopedics

Mass General Brigham; Wellesley (MA); On-site; USD 26,684 - 38,173; Full time

Job summary

A leading healthcare system in Wellesley is seeking a full-time Practice Specialist to join their Sports Medicine team at the Ambulatory Care Center. The role involves both administrative and clinical functions focusing on patient care and efficient practice operations. This position requires strong organizational skills, proficiency in healthcare administration, and effective communication abilities. Candidates should have a high school diploma and 3-5 years of office experience. The work schedule is Monday through Friday, 8:00 am to 4:30 pm.

Qualifications

• 3-5 years of office experience required.
• Ability to multitask and prioritize effectively.
• Proficiency in healthcare administration preferred.

Responsibilities

• Assist Practice Manager in day-to-day operations.
• Provide customer service to patients and assist as needed.
• Manage authorizations and patient follow-up tasks.

Skills

Strong technology skills

Effective communication

Organizational skills

Education

High School Diploma or Equivalent

Tools

Epic

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a full-time, 40-hour Practice Specialist to join our Sports Medicine team in Wellesley!

Our team of Orthopedic surgeons, nonoperative sports medicine doctors, and PAs with expertise in shoulder, knee, and other activity-related injuries treat a large volume of patients of all ages and skill levels. We offer a full range of services tailored to the needs of athletes at all levels, including high school, college, professional athletes and weekend/recreational athletes. The Sports Medicine Service provides fast, effective, and highly adaptable treatment plans with patient goals at the center.

This on-site role is located in our convenient Ambulatory Care Center at 978 Worcester Street in Wellesley, MA. The schedule is Monday through Friday from 8:00am-4:30pm.

Responsibilities

• Assist the Practice Manager in ensuring the smooth and efficient day-to-day operations of the front desk, and other administrative functions of the practice.
• Provide excellent customer service, assisting in situations as needed to provide optimal care for our patients.
• Assist Practice Manager in assigning coverage for planned and unplanned staff absences, lunch breaks, and other schedule-related issues for staff.
• Manage authorizations in collaboration with clinical team to ensure timely submission. Complete reminder calls as needed, along with reviewing and following up on Televox reports.
• Meet regularly with Practice Manager to provide support and work collaboratively to enhance efficiencies within the practice setting.
• Following up with patients and staff, as needed, to close the loop on outstanding issues.
• Check-in and check-out tasks and procedures.
• Assign and delegate tasks to Clinic/Practice Assistants daily.
• Mentor and motivate staff members.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Experience

3-5 years office experience required

Knowledge, Skills And Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details

The ideal candidate is an organized, proactive self‑starter who can effectively multitask and prioritize, with strong experience in healthcare administration; proficiency in Epic and an understanding of orthopedics are strongly preferred.

Remote Type: Onsite

Work Location: 978-980 Worcester Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly

Grade: 4

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.