Practice Assistant II

Mass General Brigham; Boston (MA); On-site; USD 26,684 - 38,173; Full time

Job summary

Mass General Brigham in Boston is seeking a Sr. Clinic Practice Assistant to enhance the Kidney Transplant Clinic's operations. This role involves coordinating schedules, maintaining documentation, and supporting patient interactions in a fast-paced environment. The ideal candidate will have 3-5 years of office experience and proficiency in MS Office. The position offers an hourly pay range of $19.37 - $27.71 with regular daytime shifts. Join us to be part of an exceptional healthcare team.

Qualifications

• 3-5 years office experience required.
• Ability to proofread and edit written documents.
• Well organized to manage multiple tasks effectively.

Responsibilities

• Perform administrative functions to support clinical service.
• Schedule patient visits and maintain records.
• Process patient billing forms and manage prescriptions.

Skills

Strong technology and MS Office skills

Ability to manage non-routine phone calls

Effective written and verbal communication

Time management skills

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Sr. Clinic Practice Assistant plays a key role in supporting the Kidney Transplant Clinic by ensuring smooth, efficient daily operations and an outstanding experience for patients and providers. This advanced administrative position is responsible for coordinating complex clinic and surgical schedules, maintaining accurate documentation, and facilitating seamless communication across the care team. With a focus on precision, organization, and patient-centered service, the Sr. Clinic Practice Assistant helps uphold continuity of care for a highly specialized transplant population.

Responsibilities

• Perform administrative functions to support smooth and efficient clinical service and practice operations.
• Administer patient visits, including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents into the patient medical record (EPIC).
• Act as "Super User" for scheduling, registration, and billing systems; provide assistance and training to others.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at advanced competency level.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 3-5 years office experience required.
• Knowledge, Skills & Abilities:
  • Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  • Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  • Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  • Managing one's own time and the time of others.
  • Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Ability to proofread and edit written documents.

Job Details

• Remote Type: Onsite
• Work Location: 165 Cambridge Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.