Practice Assistant II, Clinical Neurology

Brigham and Women's Hospital; Boston (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to exceptional patient care and groundbreaking medical research. As a Practice Assistant II in Clinical Neurology, you will play a vital role in coordinating clinical care and managing medication prior authorizations. This position requires strong organizational skills, effective communication, and the ability to multitask in a busy environment. You'll work closely with clinicians, ensuring that patient information is handled with discretion and in compliance with hospital policies. Be part of a compassionate team making a real difference in the community, where your contributions will support the mission of advancing healthcare excellence.

Qualifications

• High school diploma or GED minimum with at least two years of relevant experience.
• Proficiency in phone systems and handling complex calls.

Responsibilities

• Manage patient information and coordinate clinical care.
• Handle medication prior authorizations and maintain patient records.
• Schedule appointments and optimize provider schedules.

Skills

Communication Skills

Multitasking

Typing Skills

Data Entry

Knowledge of HIPAA

Organizational Skills

Understanding of Medical Terminology

Education

High School Diploma or GED

Additional Training in Office Systems

Tools

Epic

Microsoft Office Suite

Job description

Practice Assistant II, Clinical Neurology

Practice Assistant II, Clinical Neurology

Apply remote type: Onsite

Location: Boston-MA

Type: Full time

Posted: 19 Days Ago

Requisition ID: RQ4009334

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a diverse group of professionals to support its mission, including doctors, nurses, business staff, tech experts, researchers, and systems analysts. As a not-for-profit organization, we focus on patient care, research, teaching, and community service, aiming to provide exceptional care. We believe that high-performing teams are key to groundbreaking medical discoveries and invite all qualified applicants to join us in experiencing what it means to be part of Mass General Brigham.

Job Summary

The incumbent works with Division clinicians in the Department of Neurology (DON), providing clinical care coordination and handling medication prior authorizations. The role requires managing patient information confidentially and in compliance with hospital policies. The individual must handle sensitive matters with discretion and tact, prioritize effectively in a busy clinical division, and demonstrate a good sense of urgency.

Qualifications

• High school diploma or GED minimum
• At least two years of relevant work experience
• Additional training in office systems or post-high school education preferred
• Knowledge of medication prior authorizations, practice operations, and standards
• Understanding of filing, copying, scanning, printing, and faxing procedures
• Proficiency in phone systems, handling complex calls, and providing detailed information
• Professional and courteous communication skills
• Ability to organize work neatly and alphabetize efficiently
• Effective multitasking and adherence to protocols
• Clear written communication via email and memos
• Ability to work independently and respond on behalf of managers/providers
• Typing and data entry skills at an advanced level
• Intermediate skills in word processing, spreadsheets, databases, and presentations
• Intermediate understanding of medical terminology and billing/fiscal information
• Knowledge of hospital, State, and Federal requirements, including HIPAA and The Joint Commission policies

Responsibilities

• Manage Epic in-basket messages and calls, including scheduling appointments and tests
• Confirm, reschedule, and optimize provider schedules based on patient needs
• Handle telephone messages, determine urgency, and relay information appropriately
• Maintain positive interactions with patients, representing physicians and the department
• Manage and review patient medical records and test results
• Obtain and follow up on diagnostic reports and operative notes
• Handle medication refills and prior authorizations
• Review and process forms, routing them correctly and closing loops
• Work effectively as part of the division team
• Perform duties under moderate supervision with intermediate to advanced administrative skills
• Provide cross-coverage and assist with special projects as needed
• Follow HIPAA guidelines to ensure patient privacy and confidentiality
• Perform other duties as assigned

Additional Job Details

Remote Type: Onsite

Location: 60 Fenwood Road

Hours: 40 per week

Employee Type: Regular

Work Shift: Day (USA)

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. We provide reasonable accommodations for applicants with disabilities. For accommodations, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Our competency framework defines effective leadership through observable behaviors critical for success at each job level, used for performance evaluation, hiring, development, and talent pipeline development.

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About Us

Founded over 200 years ago, our hospitals are among the most prestigious globally. Built on a legacy of academic excellence, we are committed to serving the community, advancing patient care, teaching, and research, and leading in integrated healthcare. We continuously strive to improve quality and value to maintain excellence.