Practice Assistant II, Clinical Neurology

Mass General Brigham; Boston (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Care Coordinator to join their dynamic Neurology Department. This role involves managing patient care coordination, handling medication prior authorizations, and ensuring compliance with hospital protocols. The ideal candidate will possess strong communication skills, a knack for organization, and the ability to manage sensitive information with discretion. Join a team that values high-performing individuals and contributes to groundbreaking medical discoveries while providing exceptional care. This is a fantastic opportunity for those looking to make a significant impact in a busy clinical environment.

Qualifications

• Minimum of a high school diploma or GED required.
• Two years of applicable work experience is necessary.
• Knowledge of medication prior authorizations and practice operations.

Responsibilities

• Manage patient appointments and ensure efficient scheduling.
• Handle medication refills and prior authorizations.
• Maintain and manage patient medical records.

Skills

Patient care coordination

Medication prior authorizations

Communication skills

Confidentiality management

Computer skills

Organization skills

Ability to multitask

Education

High school diploma or GED

Post-high school education

Tools

EPIC

Word processing applications

Spreadsheet applications

Database applications

Presentation applications

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Working with the assigned Division clinicians in the Department of Neurology (DON), the incumbent provides clinical care coordination for the Division and does medication prior authorizations. Requires ability to manage patient information confidentially and in compliance with all Hospital requirements. Must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency in order to prioritize the demands of a large and very busy clinical division.

Qualifications

• Minimum of a high school diploma or GED.
• A minimum of two years of applicable work experience is required.
• Some additional training in office systems or other post-high school education is preferred.
• Knowledge of performing medication prior authorizations, practice operations, and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), handle more complex calls, and give more detailed information.
• Ability to interpret information as appropriate, answer more complex questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• May respond directly on behalf of manager/provider without direction or instruction.
• Ability to type and enter data effectively and at a more advanced level.
• Intermediate level computer skills including the ability to use word processing, spreadsheet, database, and presentation applications.
• Intermediate understanding and use of medical terminology.
• Intermediate comprehension of billing and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Responsibilities:

• Manages Epic in-basket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations.
• Confirm patient appointments, reschedule appointments, and ensure the provider's schedules are filled.
• Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link, and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs.
• Assumes responsibility for each telephone message, determining the nature and urgency of the call, relaying the message to physicians or designate, and following through quickly, efficiently, and appropriately.
• Positive interactions with patients are critical, as the individual in this position is not only representing the physicians but the department.
• Must maintain and manage patient medical records.
• Must review charts before patient appointments checking for test results or reports.
• Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes.
• Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation.
• Handles medication refills and medication prior authorization for patients.
• Reviews various forms received, fills them, routes them to the right provider, and closes the loop on them.
• Requires the ability to work as a team member in the Division.
• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Provide cross-coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assigned.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

60 Fenwood Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.