Administrative Assistant II, Behavioral Neurology

Beth Israel Lahey Health, Inc.; Massachusetts; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as an Administrative Assistant II in the Behavioral Neurology department. This role supports the movement disorders division and offers a chance to make a real difference in patients' lives. With responsibilities ranging from scheduling appointments to managing patient records, you'll play a vital role in ensuring smooth operations. Enjoy a collaborative environment where your skills in communication and customer service will shine. This position offers the potential for remote work after training, making it an exciting opportunity for those looking to balance professional growth with personal commitments.

Benefits

Sign-on bonus

Remote work options after training

Healthcare benefits

Professional development opportunities

Qualifications

• 1-3 years of related work experience required.
• Experience with computer systems, including Microsoft Office applications.

Responsibilities

• Provides administrative support to physicians in clinical practice.
• Schedules patient appointments and maintains patient records.

Skills

Written Communication

Oral Communication

Customer Service

Teamwork

Problem Solving

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office

Web-based applications

Job description

Administrative Assistant II, Behavioral Neurology

Apply locations

Beth Israel Deaconess Medical Center

time type Full time

posted on Posted 2 Days Ago

job requisition id JR71791

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Administrative Assistant II - Clinical Practice will be supporting the movement disorders division within the Department of Neurology, with specific support to the Deep Brain Stimulation (DBS) program at BIDMC in Boston, MA.

The schedule for this role is Monday through Friday, 8am - 4:30pm. This role may have the opportunity to work up to two days remotely a week after the incumbent is fully trained (3-6 months).

$1,500.00 Bonus Eligible!

- Sign on bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) within the first 30 days of employment and is subject to applicable taxes. You will receive the second payment at six (6) months and the third payment (final third of total amount) one year following your start date and all payments subject to applicable taxes.

- Full time status at BIDMC is considered for schedules greater than or equal to 30 hours per week; part time status is 20 to 29 hours per week. Please note, per diem employees are not eligible for sign on bonuses.

- Current and Former BILH candidates - restrictions apply. BIDMC Internal employees or employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12 months.

- Please note, sign on bonuses are subject to change based on the organization’s hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/BIDMC Talent Acquisition reserves the right to change sign on bonus eligible jobs and amounts at any time.

Job Description:

Provides administrative support to physicians in their clinical practice, academic and research roles.

Essential Responsibilities:

• Answers and screens telephone calls. Takes accurate messages or directs calls to appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
• Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
• Obtains authorization for radiologic exams as needed.
• Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
• Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications:

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

• Healthcare experience.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled