Practice Assistant II /Medical Records

1200 The General Hospital Corporation; Chelsea (MA); Presencial; USD 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Resumo da oferta

Mass General Brigham is seeking a Practice Assistant II for the Medical Records department at the Chelsea Health Care Center. This non-patient-care role focuses on keeping schedules and records organized to support providers in delivering exceptional care.

You will welcome patients, manage appointments, handle calls and billing processes, and act as a Super User for scheduling and billing systems. This onsite position requires strong organization and bilingual English/Spanish abilities.

Qualificações

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• CMAA credential preferred.
• Bilingual: English/Spanish.

Responsabilidades

• Welcome patients and manage check-in, check-out, and appointment scheduling.
• Answer phones, assist callers with routine questions, and maintain appointment records.
• Process billing forms, scan documents to patient medical records (LMR), and file materials.
• Request patient medical records and lab results; open and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Prepare forms, records, schedules, and memos; accept co-payments as needed.
• Serve as a Super User for scheduling, registration, and billing systems, training teammates.
• Take on advanced tasks such as surgical scheduling and schedule changes.

Conhecimentos

MS Office

Telephone handling

Communication

Time management

Formação académica

High school diploma or equivalent

CMAA credential (preferred)

Ferramentas

Scheduling systems

Billing systems

LMR

Descrição da oferta de emprego

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II – Medical Records Are you organized, friendly, and great at keeping things running smoothly? Join our team as a Practice Assistant II and be the welcoming face and dependable backbone of a busy department. In this non-patient-care role, you'll keep schedules, records, and communication on track so our providers can focus on delivering exceptional care.

What You'll Do

• Welcome patients and manage check-in, check-out, and appointment scheduling
• Answer phones, assist callers with routine questions, and maintain appointment records
• Process billing forms, scan documents to patient medical records (LMR), and file materials
• Request patient medical records and lab results; open and distribute mail and faxes
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Prepare forms, records, schedules, and memos; accept co-payments as needed
• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates
• Take on advanced tasks such as surgical scheduling and schedule changes/blocking as your skills grow

Why You'll Love It

• Make a real difference in every patient's experience without providing direct patient care
• Build in-demand healthcare administration and systems expertise
• Grow into a go-to resource and trainer for your team

Actual job duties may vary by department.

Qualifications

• High school diploma or equivalent (required; experience cannot be substituted)
• 2–3 years of office experience (required)
• Certified Medical Administrative Assistant (CMAA) credential (preferred)
• Bilingual: English/Spanish

Skills That Set You Up for Success

• Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing
• Confidence using phone systems, handling non-routine calls, and resolving routine issues
• Clear, effective written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
• Strong comprehension of work-related documents
• Excellent organization and time management, with the ability to manage your own time and others', juggle multiple tasks, follow established protocols, and work within systems

Why You'll Love It Here

Be the welcoming, dependable presence that keeps the office running smoothly. Make a real difference in the patient and team experience. Grow your career within one of New England's leading health care systems. Join a collaborative team that values your contributions.

Additional Job Details (if applicable)

Department: Medical Records, Chelsea Health Care Center, 151 Everett Ave.

Schedule: 40-hours, Days, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Remote Type: Onsite

Work Location: 151 Everett Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Benefits:

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About Mass General Brigham

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.