Practice Assistant - Dental Surgery

1200 The General Hospital Corporation; Boston (MA); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Mass General Brigham is seeking a highly organized Practice Assistant to support our Dental Surgery team. You will greet patients, manage scheduling, coordinate records, and assist with billing and authorizations in a fast-paced clinical setting.

This onsite role emphasizes strong communication, meticulous record-keeping, and teamwork to ensure smooth daily operations and excellent patient experiences in a specialty practice.

Formación

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Proficiency with Microsoft Office and general office systems and procedures.
• Strong written and verbal communication skills.
• Excellent organization and time-management skills with the ability to manage multiple priorities.
• Ability to handle routine and more complex phone inquiries professionally.

Responsabilidades

• Welcome patients and assist with scheduling, check-in, and check-out.
• Answer phones, respond to routine questions, take messages, and coordinate appointments.
• Maintain patient records, scan documentation, obtain medical records and lab results, and process billing forms.
• Support prior authorizations, prescription refills, provider questions, and test result communications.
• Assist with surgical scheduling and other scheduling changes as needed.
• Serve as a resource for scheduling, registration, and billing systems and train colleagues when required.
• Help keep the practice running efficiently by managing multiple priorities with patient-focused service.

Conocimientos

Organizational skills

Communication

Time management

Phone etiquette

Customer service

Educación

High School Diploma

CMAA certification preferred

Herramientas

Microsoft Office

Descripción del empleo

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a fast-paced Dental Surgery team where your organization, communication, and attention to detail help create a smooth experience for both patients and providers. We are seeking a highly organized and service-oriented Practice Assistant to support the day-to-day operations of our Dental Surgery practice. In this role, you will serve as an important point of contact for patients while helping coordinate appointments, medical records, scheduling, and other essential administrative activities.

What You’ll Do

• Welcome patients and assist with scheduling, check-in, and check-out.
• Answer phones, respond to routine questions, take accurate messages, and coordinate appointments.
• Maintain patient records, scan documentation, obtain medical records and lab results, and process billing-related forms.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications.
• Assist with more specialized scheduling needs, including surgical scheduling and schedule changes/blocking, as appropriate.
• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to colleagues as needed.
• Help keep the practice running efficiently by managing multiple priorities while delivering professional, patient-focused service.

What You’ll Bring

• High School Diploma or equivalent required
• 2–3 years of office experience required
• Certified Medical Administrative Assistant (CMAA) preferred
• Proficiency with Microsoft Office and general office systems and procedures
• Strong written and verbal communication skills
• Excellent organization and time-management skills with the ability to manage multiple priorities
• Ability to handle routine and more complex phone inquiries professionally and effectively

Why This Role?

This is a great opportunity for an organized administrative professional who enjoys working in a busy clinical environment, supporting patients and providers, and taking an active role in keeping a specialty practice running smoothly.

Compensation

Starting pay is $20/hour, with the opportunity for a higher rate based on your individual experience and qualifications.

Schedule

• Every other Saturday; 7:45am-4:15pm

Additional Job Details (if applicable)

Remote Type Onsite Work Location 165 Cambridge Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About Us

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.