Medical Front Desk Coordinator

Randstad USA; Boston (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

401K

Job summary

Randstad USA, on behalf of The Lung Center / Center for Chest Disease, seeks a Practice Assistant/Medical Front Desk Coordinator in Boston to handle patient check-ins, check-outs, and records management in a high-volume outpatient clinic.

This 8-week temporary contract is 40 hours per week, on-site only, with schedules Mon–Fri 7:30 AM–4:00 PM or 8:30 AM–5:00 PM EST. Pay is $24.00–$25.00 per hour, commensurate with experience. Epic EHR training is provided for qualified candidates.

Qualifications

• Customer service orientation with strong interpersonal, verbal, and written communication skills.
• Experience handling high-volume patient flow and fast-paced clinic operations is a plus.
• Excellent organizational and documentation skills for accurate records in EHR systems.

Responsibilities

• Greet patients and manage check-in/check-out procedures to ensure smooth flow.
• Answer calls, triage, and route messages per department standards.
• Obtain and organize patient care records in the EHR with attention to HIPAA.
• Support clinic operations and maintain a welcoming environment.

Skills

Customer service

High-volume environment

Attention to detail

Job description

Practice Assistant/Medical Front Desk Coordinator (The Lung Center / Center for Chest Disease)

Location: Boston, MA (15 Francis St – 100% On-Site)

Position Type: Temporary (8-Week Contract covering Leave of Absence; potential for extension or FTE conversion)

Pay Rate: $24.00 – $25.00 / hour (Based on experience)

Schedule: Full-Time | 40 Hours/Week (Mon–Fri 7:30 AM – 4:00 PM or 8:30 AM – 5:00 PM EST)

Job Overview

We are seeking an empathetic, detail-oriented Practice Assistant to support daily receptionist and secretarial operations within a high-volume outpatient clinical setting (The Lung Center / Center for Chest Disease).

This role manages patient check-ins/check-outs, telephone triage, and record acquisition for a busy clinic seeing 60+ patients on peak days. Prior healthcare experience is welcome but not required—comprehensive Epic EHR training will be provided for candidates with strong customer service backgrounds.

Key Responsibilities

• Patient Experience & Reception: Greet patients in a warm, professional manner; perform standard check-in and check-out administrative duties to ensure smooth patient flow.
• Phone Triage & Communication: Answer incoming telephone lines promptly using department-approved etiquette and standard greetings; route calls or messages accurately.
• Patient Records Management: Obtain, organize, and document necessary patient care records with high attention to detail in the EHR system.
• Operational Support: Adhere strictly to departmental service standards, maintaining patient privacy (HIPAA) and contributing to an empathetic, welcoming clinical environment.

Qualifications & Key Requirements

• Customer Service Orientation: Strong interpersonal, verbal, and written communication skills with an empathetic, present, and patient-focused mindset.
• High-Volume Capability: Comfort working in a fast-paced environment handling 60+ patients per day.
• Attention to Detail: Excellent organizational and documentation skills for accurate record management.

Preferred / Flexible Qualifications

• Experience: Prior experience in administrative, secretarial, receptionist, or customer service roles (healthcare experience is a plus, but open to transferrable skills from other service industries).
• Technical Skills: Epic EHR training will be provided; general comfort learning new computer systems quickly.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan

(all benefits are based on eligibility).

This posting is open for thirty (30) days.