Practice Administrator - OrthoCare

Cone Health; Reidsville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cone Health is seeking a Practice Administrator to manage the overall health functions of multiple practices. This role ensures effective leadership and execution of key performance metrics, enhancing patient satisfaction and operational efficiency.

Qualified candidates will have a strong background in healthcare operations and compliance, with leadership experience in a medical practice environment. A commitment to continuous improvement and financial targets is essential.

Qualifications

• Experience in healthcare operations management.
• Minimum of 3 years experience in a medical practice.
• Demonstrated leadership in a supervisory role.

Responsibilities

• Optimize provider templates for maximum patient access.
• Engage with leadership on provider contracts.
• Ensure compliance with internal policies and regulatory standards.
• Analyze financial data to meet business targets.

Skills

Provider management

Patient satisfaction improvement

Financial analysis

Regulatory compliance

Healthcare operations

Education

Associate's Degree in business, finance or healthcare

High School Diploma with 6 years of relevant experience

BS in Nursing or BS/BA in Healthcare Administration

Job description

The Practice Administrator manages the overall health and functions of 1-4 practices or 8-25 overall providers in the same region and or specialty group (Primary Care or Specialty). The Practice Administrator I is responsible for ensuring site leadership is in place and that the Practice is executing at target or stretch performance for a majority of true north and financial metrics.

Essential Job Function

• Ensures maximum access availability and volumes by optimizing provider templates, resolving barriers to provider productivity, and enhancing patient-facing time in order to improve patient satisfaction and practice revenue.
• Maintains benchmark staffing levels, fosters team engagement, and empowers teams to address daily issues and barriers, collaborating with the Director to recruit providers and promptly resolving provider-related issues when they arise.
• Engages with the Director and providers on provider contracts, demonstrating a deep understanding of Resource-Based Relative Value Scale (RBRVS) and its impact on reimbursement and compensation, ultimately enhancing provider relations and practice profitability.
• Enforces adherence to internal policies, procedures, and regulatory requirements within the business units, ensuring compliance to maintain a high standard of patient care and operational excellence.
• Manages TNM outcomes for each business unit, establishing process metrics in collaboration with site leaders to measure daily TNM progress, and proactively revises processes and procedures to take corrective actions when metrics lag behind, ensuring continuous improvement in patient care and operational efficiency.
• Drives the achievement of financial targets within the business units, regularly analyzing financial data, implementing corrective actions for variances, overseeing proper financial procedures, including cash handling, charging, coding, and revenue cycle, and taking accountability for revenue cycle outcomes, including actions to improve revenue/accounts receivable.
• Performs other duties as assigned.

Education

• Required: Associate's Degree, preferably in business, finance or healthcare related field or High School Diploma with 6 years healthcare operational experience, 4 of which are in leadership and certification.
• Preferred: BS in Nursing or BS/BA in Healthcare Administration.

Experience

• Required: 3 years in medical practice total with 2 years in a practice supervisory role. Without a degree, must have 6 years healthcare operational experience, 4 of which are in healthcare management or a healthcare leadership role and certification.

Licensure/Certification/Listing

• Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire. If No degree, must have CMPE or CMOM at time of hire.
• Preferred: CMPE.