Practice Administrator - OrthoCare

Cone Health; Burlington (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cone Health in Burlington, NC, is seeking a Practice Administrator to oversee the health and functions of multiple practice sites. Responsibilities include optimizing provider productivity, ensuring compliance with regulations, and driving financial performance.

Ideal candidates will possess a background in healthcare management along with leadership experience, aiming to enhance patient satisfaction and operational excellence across the practices.

Qualifications

• Minimum of 3 years in medical practice with 2 years in a supervisory role.
• Completion of MGMA Principles Practice Management Certificate or CMOM certification within 90 days of hire.

Responsibilities

• Ensure optimal access and volumes in practice for improved patient satisfaction.
• Manage staffing levels and enhance team engagement.
• Oversee compliance with internal policies and regulatory requirements.
• Drive financial performance and implement corrective actions as needed.

Skills

Provider productivity optimization

Financial analysis

Healthcare management

Patient satisfaction improvement

Team leadership

Education

Associate's Degree in business, finance, or healthcare

BS in Nursing or BS/BA in Healthcare Administration

Job description

The Practice Administrator manages the overall health and functions of 1-4 practices or 8-25 overall providers in the same region and or specialty group (Primary Care or Specialty). The Practice Administrator I is responsible for ensuring site leadership is in place and that the Practice is executing at target or stretch performance for a majority of true north and financial metrics.

Essential Job Function:

• Ensures maximum access availability and volumes by optimizing provider templates, resolving barriers to provider productivity, and enhancing patient-facing time in order to improve patient satisfaction and practice revenue.
• Maintains benchmark staffing levels, fosters team engagement, and empowers teams to address daily issues and barriers, collaborating with the Director to recruit providers and promptly resolving provider-related issues when they arise.
• Engages with the Director and providers on provider contracts, demonstrating a deep understanding of Resource-Based Relative Value Scale (RBRVS) and its impact on reimbursement and compensation, ultimately enhancing provider relations and practice profitability.
• Enforces adherence to internal policies, procedures, and regulatory requirements within the business units, ensuring compliance to maintain a high standard of patient care and operational excellence.
• Manages TNM outcomes for each business unit, establishing process metrics in collaboration with site leaders to measure daily TNM progress, and proactively revises processes and procedures to take corrective actions when metrics lag behind, ensuring continuous improvement in patient care and operational efficiency.
• Drives the achievement of financial targets within the business units, regularly analyzing financial data, implementing corrective actions for variances, overseeing proper financial procedures, including cash handling, charging, coding, and revenue cycle, and taking accountability for revenue cycle outcomes, including actions to improve revenue/accounts receivable.
• Performs other duties as assigned.

Education:

• Required: Associate's Degree, preferably in business, finance or healthcare related field or High School Diploma with 6 years healthcare operational experience, 4 of which are in leadership and certification.
• Preferred: BS in Nursing or BS/BA in Healthcare Administration.

Experience:

• Required: 3 years in medical practice total with 2 years in a practice supervisory role. Without a degree, must have 6 years healthcare operational experience, 4 of which are in healthcare management or a healthcare leadership role and certification.

Licensure/Certification/Listing:

• Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire. If No degree, must have CMPE or CMOM at time of hire.
• Preferred: CMPE.