Practice Administrator / Chief Operating Officer (COO)

American Academy of Ophthalmology; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading eyecare team in Dallas is seeking a Practice Administrator/ COO responsible for overseeing the operations of a medical clinic and surgery center. This role requires extensive healthcare management experience and strong leadership skills to ensure compliance and operational efficiency.

Qualifications

• At least five years of executive healthcare management experience required.
• Working knowledge of Medicare, Medicaid, commercial insurances, and corporate compliance.
• Must be diplomatic and possess the ability to remain unbiased in decision making.

Responsibilities

• Oversee daily operations and human resources management.
• Develop and maintain business relationships with healthcare entities.
• Ensure compliance with local, state, and federal regulations.

Skills

Emotional Intelligence

Analytical Skills

Interpersonal Skills

Servant Leadership

Education

Master’s Degree or related experience

Job description

Job Description: Position: Practice Administrator

Status: Full Time

Practice/Location: Carter Eye Center, Dallas TX

One of the leading and most trusted eyecare teams in the Dallas/Ft Worth area is searching for an experienced, and knowledgeable individual to fill the position of Practice Administrator/ Chief Operating Officer (COO) with direct oversight of both the medical clinic and ambulatory surgery center.

The Practice Administrator/ COO will oversee all aspects of daily operations, with direct oversight of human resources, business development and financial accountability and will work to standardize, improve and create practice efficiencies and work to lead the surgeon in leading the practice forward.

EDUCATION REQUIREMENTS:

A Master’s Degree OR related experience in a progressive healthcare organization, with at least five (5) years of executive healthcare management experience required. A working knowledge of Medicare, Medicaid, commercial insurances, managed care plans, corporate compliance, and Human Resource Laws is necessary to best navigate the complex healthcare environment as well as excellent analytical skills, a high degree of emotional intelligence and excellent interpersonal skills. Candidate must be diplomatic and possess the ability to remain unbiased making decisions focused on serving the entire practice. Excellent servant leadership style and organizational skills are required for success. Must have the ability to reprioritize frequently and change plans for the day without losing control of the daily operations.

RESPONSIBILITIES:

The Practice Administrator/COO reports directly to the practice owner. This candidate is responsible for the coordination of all business affairs and successful operation of the corporate entities. A successful candidate will have a high degree of emotional intelligence and business acumen and appropriately delegate authority and responsibility to the Management Team ensuring competent leaders are assigned to each department, specialized area of work or to special projects.

SPECIFIC JOB REQUIREMENTS:

Planning and Development

1. Responsible for sharing knowledge and providing guidance regarding Regulatory, compliance, social and economic changes in healthcare.

2. Responsible for presenting recommendations with a comprehensive business plan in support of the Mission Statement for the organization.

3. Responsible for developing and maintaining excellent business relationships with outside entities, referral sources, and community organizations.

4. Serve as a liaison and work collaboratively with external consultants on projects such as practice, acquisition, mergers, or other joint ventures.

5. Responsible for demonstrating leadership skills by regularly communicating with all staff to foster teambuilding, awareness, cooperation, and organizational growth.

6. Ensure practice compliance with local, state and federal regulatory requirements.

Financial and Practice Operations:

1. Provides unbiased recommendations and guidance to the President/Doctor on financial policies.

2. Responsible for the implementation of all approved financial policies.

3. Responsible to review and report accurate information by analyzing financial and operational performance. Analysis includes review of billing, collections, processing of insurance claims, accounts payable, monthly accounting, and daily cash management.

4. Responsible for providing accurate financial information weekly and monthly.

5. Responsible for the preparation of an annual budget for the practice.

6. Responsible for regular meetings with management staff.

7. Responsible for daily operations, and oversight of all areas of the businesses including patient flow, staffing, patient care, schedules, templates and operational needs.

8. Responsible for the safety of patients, and employees by maintaining an emergency and disaster plan for the practice.

9. Responsible for training and educational requirements for HIPAA, OSHA, Harassment training, CLIA inspections, and other areas of training.

Human Resources:

1. Oversee Human Resource responsibilities including recruitment, hiring, onboarding of new team members, annual reviews, etc.

2. Create and maintain policies and procedures for the practice.

3. Maintain all personnel files and progressive discipline and termination when needed.

4. Handle any Unemployment claims and calls related to Carter Eye Center and North Dallas Surgicare.

5. Responsible for all Human Resource functions to make sure they follow all current Texas state and Federal laws.

Marketing and Marketing Plan:

1. Annually develop a written marketing plan, prior to the budgeting process, including market research, patient and customer needs and expectations.

2. Work with Marketing company to make sure practice website is maintained, accurate, and current. Regular monitoring of social media outlets.

3. Responsible to delegate and implement the approved, annual marketing plan.

Physical Requirements:

1. Offices at main clinic for Carter Eye Center 5 days a week. Reliable vehicle to travel to sites and visit doctors, clinics, or other businesses as needed. Arrival time is 8am.

2. Able to be professional and effectively deal with emotional, upset, and angry team members or patients.

Other Duties as Required- All staff are required to assist with patient care, flow, and fill in when needed for the team. Teamwork is a driving factor and communication. With a more focused clinic operation all team members will assist patients, staff, or management with tasks as needed. The goal is always to be efficient and effective with all tasks in the office and out of the office.

This is a hands on, roll up your sleeves, and get to work position. Not just a desk job or work from home position.