Practice Access Coordinator/Call center position

MedStar Health; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization seeks a Patient Access Representative in Boston. This role involves ensuring precise data handling and delivering high-quality patient services while supporting junior staff. Ideal candidates have relevant healthcare experience, excellent customer service skills, and a strong understanding of patient access procedures.

Qualifications

• 3-5 years experience in a healthcare setting focused on patient access and registration.
• Education requirements: High School Diploma or Associate's Degree preferred.
• Knowledge of healthcare regulations and insurance coverage.

Responsibilities

• Greet patients and provide exceptional customer service.
• Schedule appointments and process patient information accurately.
• Respond to inquiries and resolve issues regarding healthcare services.

Skills

Customer service skills

Knowledge of patient access procedures

Effective communication

Active listening

Empathy

Ability to prioritize tasks

Education

High School Diploma or Equivalent

Associate's Degree in Healthcare Administration

Associate's Degree in Related Field of Study

Tools

Microsoft Office

Electronic medical record systems

Job description

Summary: Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information required to facilitate patient care and billing processes. Support onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training. Does this position require Patient Care? Essential Functions train and mentor patient access representatives, as well as being a go-to for day-to-day questions.
-Greet patients and provide them with exceptional customer service and support.
-Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
-Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
-Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
-Stay up-to-date with healthcare regulations and policies, and be able to apply them in daily operations.

Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
experience in a healthcare setting, with a focus on patient access and registration 3-5 years required

Knowledge, Skills and Abilities
- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
- Excellent customer service skills, including active listening, empathy, and effective communication.
- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office and electronic medical record systems.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.