Powertrain Warranty & Customer Liaison Engineer

Magna International; Troy (MI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading automotive supplier in Troy, Michigan is seeking a Warranty & Customer Liaison Engineer. The role is crucial for managing warranty processes for transmission systems, performing root cause analyses, and liaising with OEM customers. Candidates must have a Bachelor's in Mechanical Engineering and at least 3 years of experience in automotive engineering. The position requires strong analytical and negotiation skills, as well as familiarity with powertrain technologies. Occasional travel and hands-on work are part of the job.

Qualifications

• 3+ years of experience in automotive engineering, specifically within powertrain or transmission systems.
• Deep understanding of gear sets and torque converters.
• Familiarity with CAN bus communication and vehicle diagnostic tools.

Responsibilities

• Perform detailed teardowns of returned driveline units to identify failure modes.
• Lead cross-functional teams through the 8D process for problem-solving.
• Act as primary point of contact for customer warranty and quality teams.

Skills

Analytical Rigor

Negotiation

Conflict Management

Problem Solving

Education

Bachelor of Science in Mechanical Engineering (BSME)

Tools

Minitab

CANalyzer

Excel VBA

Job description

A leading automotive supplier in Troy, Michigan is seeking a Warranty & Customer Liaison Engineer. The role is crucial for managing warranty processes for transmission systems, performing root cause analyses, and liaising with OEM customers. Candidates must have a Bachelor's in Mechanical Engineering and at least 3 years of experience in automotive engineering. The position requires strong analytical and negotiation skills, as well as familiarity with powertrain technologies. Occasional travel and hands-on work are part of the job.