Powersports Tech Support & Customer Service Specialist

Cycles Worldwide, LLC; Pompano Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts

Health insurance

Paid time off

Job summary

RIVA Racing is seeking an In-House Technical Support & Customer Service Specialist in Deerfield Beach, FL. You will diagnose complex issues, support customers and dealers worldwide, and provide practical, timely solutions.

The role requires a powersports technician with strong diagnostic skills, excellent communication, and experience with OEM parts, Maptuner tools, and cross-department collaboration. On-site position with a comprehensive benefits package.

Qualifications

• Technical-school certification or equivalent experience.
• 5+ years as powersports technician with formal service training.
• Strong diagnostic and troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Fluent in English; Spanish/Portuguese a plus.

Responsibilities

• Resolve product and service concerns by identifying root causes and coordinating repairs or adjustments.
• Provide technical diagnostic support by phone and email for RIVA Racing products and OEM parts.
• Collaborate with Service, Parts, and R&D to ensure consistent customer decisions.
• Review, authorize, and document warranty claims per policy.
• Evaluate requests and determine appropriate level of support per guidelines.
• Maintain accurate customer and dealer records in applicable systems.
• Prepare technical documentation and assist with failed-component analysis.
• Coordinate with management on repairs or customer assistance while maintaining fiscal responsibility.

Skills

Technical diagnostics

Customer service

Communication skills

Office suite

Powersports experience

Education

Technical certification or equivalent

Job description

RIVA Racing is seeking an In-House Technical Support & Customer Service Specialist in Deerfield Beach, FL. You will diagnose complex issues, support customers and dealers worldwide, and provide practical, timely solutions.

The role requires a powersports technician with strong diagnostic skills, excellent communication, and experience with OEM parts, Maptuner tools, and cross-department collaboration. On-site position with a comprehensive benefits package.