Power Systems Rental Support Specialist

Carter Machinery Company, Inc; Elkridge (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k), match up to 6%

Paid time off

Life and disability insurance

In-house training programs

Tuition reimbursement

Employee referral bonus program

Tool allowances and loans

Discounts on cellular service, devices

Overtime opportunities

Shift differential

Job summary

Carter Machinery Co. Inc. in Elkridge, Maryland, seeks a PSD Rental Service Advisor to act as the main contact for customers about rental equipment issues, provide repair updates, and efficiently open work orders.

The role emphasizes clear communication, detail orientation, and teamwork to ensure customer satisfaction. The starting compensation range is $64,000 - $83,000 per year, with opportunities for overtime and a comprehensive benefits package.

Qualifications

• Must have excellent customer service and ability to handle stressful situations.
• Strong oral and written communication skills.
• Ability to multitask and maintain attention to detail.
• Experience with generators, air compressors, or temperature control products preferred.
• Must be able to work any shift and use Microsoft Office products.

Responsibilities

• Communicate with customers to gather information on PSD rental equipment issues and provide updates during repairs.
• Open and process work orders promptly with detailed notes to ensure technician understanding and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Generator knowledge

MS Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery Co. Inc. in Elkridge, Maryland, seeks a PSD Rental Service Advisor to act as the main contact for customers about rental equipment issues, provide repair updates, and efficiently open work orders.

The role emphasizes clear communication, detail orientation, and teamwork to ensure customer satisfaction. The starting compensation range is $64,000 - $83,000 per year, with opportunities for overtime and a comprehensive benefits package.