POWER SYSTEMS DIVISION (PSD) RENTAL SERVICE ADVISOR

Carter Machinery Company, Inc; Elkridge (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k), match up to 6%

Paid time off

Life and disability insurance

In-house training programs

Tuition reimbursement

Employee referral bonus program

Tool allowances and loans

Discounts on cellular service, devices

Overtime opportunities

Shift differential

Job summary

Carter Machinery Co. Inc. in Elkridge, Maryland, seeks a PSD Rental Service Advisor to act as the main contact for customers about rental equipment issues, provide repair updates, and efficiently open work orders.

The role emphasizes clear communication, detail orientation, and teamwork to ensure customer satisfaction. The starting compensation range is $64,000 - $83,000 per year, with opportunities for overtime and a comprehensive benefits package.

Qualifications

• Must have excellent customer service and ability to handle stressful situations.
• Strong oral and written communication skills.
• Ability to multitask and maintain attention to detail.
• Experience with generators, air compressors, or temperature control products preferred.
• Must be able to work any shift and use Microsoft Office products.

Responsibilities

• Communicate with customers to gather information on PSD rental equipment issues and provide updates during repairs.
• Open and process work orders promptly with detailed notes to ensure technician understanding and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Generator knowledge

MS Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that move the world forward.

Job Title

Power Systems Division (PSD) Rental Service Advisor

Location

Elkridge, Maryland

Starting Compensation Range

$64,000 - $83,000 per year

The PSD Rental Service Advisor is responsible for communicating with internal and external customers to gather information regarding PSD rental equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements

• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi-task
• Must have an attention to detail
• Working knowledge of the function and repair of generators, air compressors and temperature control products, preferred
• Must be able to work any shift
• Must be proficient with Microsoft Office Products
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with

• Minimum two years' service-related experience
• Rental industry experience, a plus
• High School diploma or equivalent

Physical Requirements

• Required to sit and talk or hear
• Frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.