Power Systems Product Support Engineer (Hybrid)

FlexStaff; City of Middletown (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid schedule

Summer Fridays

Health insurance premium options

Job summary

FlexStaff is seeking a Product Support Engineer for our client, a leading global manufacturer of power systems, located in the Hudson Valley Region, NY. You will provide high-level technical support to field technicians, the engineering team, and customers.

The role requires a BS in electrical engineering with 7+ years of field experience in the power systems sector, including UPS, SCR/IGBT power circuits, and vibration analysis. Hybrid schedule and strong benefits are offered.

Qualifications

• BS degree in electrical engineering.
• Minimum 7 years' field experience in the power industry in either the military or commercial markets or equivalent experience.
• Complete understanding of electronic principles and UPS applications.
• Must have completed training for all UPS equipment or equivalent experience.
• Experience with SCR and IGBT power circuits.
• Experience adjusting computerized electrical power control systems.
• Experience with mechanical bearing assemblies and vibration analysis.

Responsibilities

• Manage all product documentation, including startup procedures, programming procedures, operator manuals, sales specifications, spare parts lists, option descriptions, and production test procedures.
• Assist with service documentation development.
• Provide support to projects, engineers, and field technicians.
• Oversee the NCR process.
• Participate in product quality meetings.
• Interface with Project, Engineering, and Operations departments as needed.
• Escalate service and product quality issues to the National Service Operations Manager.
• Perform equipment inspections and testing in the U.S. and Germany when required.
• Support training programs and conduct training classes.
• Provide technicians with required software tools.
• Write, evaluate, and approve MOPs for field service.
• Support Root Cause Analysis report writing and coordinate distribution with the National Service Operations Manager and VP of Operations.
• Provide onsite technical support for issues requiring engineering-level assistance.
• Perform other duties and special projects as assigned.

Skills

Electrical engineering

Power systems

UPS applications

SCR IGBT power circuits

Field experience

Training UPS equipment

Vibration analysis

Education

BS degree in electrical engineering

Job description

FlexStaff is seeking a Product Support Engineer for our client, a leading global manufacturer of power systems, located in the Hudson Valley Region, NY. You will provide high-level technical support to field technicians, the engineering team, and customers.

The role requires a BS in electrical engineering with 7+ years of field experience in the power systems sector, including UPS, SCR/IGBT power circuits, and vibration analysis. Hybrid schedule and strong benefits are offered.