Product Support Engineer (Power Systems Manufacturing)

Northwell Health; City of Middletown (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule

Summer Fridays

Healthcare premiums

Job summary

FlexStaff is seeking a Product Support Engineer for a client in the Hudson Valley region, NY. You will provide high-level technical support to field technicians, engineers, and customers, while coordinating NCRs and product quality initiatives.

The role requires a BS in electrical engineering and at least seven years in the power industry, with UPS and power circuit expertise. Hybrid work with remote days and strong health benefits are offered.

Qualifications

• BS degree in electrical engineering.
• Minimum 7 years' field experience in the power industry in either the military or commercial markets or equivalent experience.
• Complete understanding of electronic principles and UPS applications.
• Must have completed training for all UPS equipment or equivalent experience.
• Experience with SCR and IGBT power circuits.
• Experience adjusting computerized electrical power control systems.
• Experience with mechanical bearing assemblies and vibration analysis.

Responsibilities

• Manage all product documentation, including startup procedures, programming procedures, operator manuals, sales specifications, spare parts lists, option descriptions, and production test procedures.
• Assist with service documentation development.
• Provide support to projects, engineers, and field technicians.
• Oversee the NCR process.
• Participate in product quality meetings.
• Interface with Project, Engineering, and Operations departments as needed.
• Escalate service and product quality issues to the National Service Operations Manager.
• Perform equipment inspections and testing in the U.S. and Germany when required.
• Support training programs and conduct training classes.
• Provide technicians with required software tools.
• Write, evaluate, and approve MOPs for field service.
• Support Root Cause Analysis report writing and coordinate distribution with the National Service Operations Manager and VP of Operations.
• Provide onsite technical support for issues requiring engineering-level assistance.
• Perform other duties and special projects as assigned.

Skills

Field experience

Technical support

Interpersonal skills

Education

BS degree in electrical engineering

Job description

FlexStaff is seeking a Product Support Engineer for our Client, a leading global manufacturer of power systems, located in Hudson Valley Region, NY.

In this role you will be providing high level technical support to the field technicians, engineering and customer base.

Qualifications:

• BS degree in electrical engineering.

• Minimum 7 years' field experience in the power industry in either the military or commercial markets or equivalent experience.

• Complete understanding of electronic principles and UPS applications.

• Must have completed training for all UPS equipment or equivalent experience.

• Experience with SCR and IGBT power circuits.

• Experience adjusting computerized electrical power control systems.

• Experience with mechanical bearing assemblies and vibration analysis.

Other requirements:

• Must possess a valid driver's license and a clean driving record.

• Possess a valid U.S. Passport.

• Must be able to qualify for a Canadian work permit.

Perks:

• Hybrid schedule after the probation period: 1 remote day per week + flexible/staggered hours for better worklife balance

• Summer Fridays year-round (early finish every Friday)

• Excellent health insurance: premiums as low as $26.60/month for individual coverage and $66.60/month with a dependent

Responsibilities:

• Manage all product documentation, including startup procedures, programming procedures, operator manuals, sales specifications, spare parts lists, option descriptions, and production test procedures.

• Assist with service documentation development.

• Provide support to projects, engineers, and field technicians.

• Oversee the NCR process.

• Participate in product quality meetings.

• Interface with Project, Engineering, and Operations departments as needed.

• Escalate service and product quality issues to the National Service Operations Manager.

• Perform equipment inspections and testing in the U.S. and Germany when required.

• Support training programs and conduct training classes.

• Provide technicians with required software tools.

• Write, evaluate, and approve MOPs for field service.

• Support Root Cause Analysis report writing and coordinate distribution with the National Service Operations Manager and VP of Operations.

• Provide onsite technical support for issues requiring engineering-level assistance.

• Perform other duties and special projects as assigned.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g. location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).