Power Systems Operations Manager

Rionequipment; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Profit Sharing

Tuition Reimbursement

Paid Vacation

Paid Holidays

Military Leave

Disability Insurance

Boot Program

Job summary

NMC Cat is seeking an experienced Power Systems Operations Manager to cultivate and maintain strong customer relationships, align operational practices with our vision, and deliver a high-quality customer experience in a dynamic field service environment.

The role emphasizes leadership, accountability for revenue targets, and development of strategic initiatives to grow product support and sales while maintaining efficient service delivery and profitability.

Qualifications

• Experience leading teams and driving sales metrics.
• Ability to establish and track revenue targets and KPIs.
• Proven ability to build and manage key customer accounts.
• Strong communication and coaching skills.

Responsibilities

• Manages departmental employees, including hiring, training, development, delegation of tasks, performance evaluations, coaching, career planning, and disciplinary actions.
• Establishes measurable sales goals and implements accountability systems to achieve revenue targets. Motivates the team to consistently deliver sales and promote value-added services.
• Drives business growth by acquiring new customer accounts through walk-in engagement and proactive outreach, including cold calling to promote service offerings.
• Builds and manages relationships with key accounts, serving as the primary contact for escalated customer issues and ensuring effective resolution.
• Continuously improves EPG operational processes and products by researching and implementing new techniques to enhance profitability, efficiency, and growth.
• Oversees customer service methodologies and policies to optimize each touchpoint. Facilitates communication, analyzes data, identifies best practices, and delivers training, documentation, and reporting.
• Maintains accurate inventory records, manages equipment returns, and oversees shipment documentation to prevent discrepancies.
• Ensures routine maintenance and timely repairs of rental equipment, machinery, and vehicles are completed efficiently and economically.
• Meets or exceeds assigned growth objectives within Product Support and Sales. Contributes to annual budget planning and supports corporate initiatives.
• Monitors budget performance, tracks variances, and develops reporting to ensure alignment with financial targets.
• Collaborates with business partners to promote cross-selling of products and services.
• Develops, tracks, and reports on NMC Key Performance Indicators (KPIs) to guide strategic decisions and measure success.

Skills

Leadership

Sales targets

Account management

Customer relationships

Job description

Shift your career into high gear with NMC.As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

The Power Systems Operations Manager is responsible for cultivating and maintaining strong business relationships with customers, fostering trust to enhance retention and loyalty. This is achieved through the development and execution of strategic initiatives that support NMC’s vision and advocacy model. By aligning operational practices to consistently deliver a high-quality customer experience, the manager reinforces NMC’s core values and drives excellence in customer service.

PRIMARY JOB DUTIES:

• Manages departmental employees, including hiring, training, development, delegation of tasks, performance evaluations, coaching, career planning, and disciplinary actions.
• Establishes measurable sales goals and implements accountability systems to achieve revenue targets. Motivates the team to consistently deliver sales and promote value-added services.
• Drives business growth by acquiring new customer accounts through walk-in engagement and proactive outreach, including cold calling to promote service offerings.
• Builds and manages relationships with key accounts, serving as the primary contact for escalated customer issues and ensuring effective resolution.
• Continuously improves EPG operational processes and products by researching and implementing new techniques to enhance profitability, efficiency, and growth.
• Oversees customer service methodologies and policies to optimize each touchpoint. Facilitates communication, analyzes data, identifies best practices, and delivers training, documentation, and reporting.
• Maintains accurate inventory records, manages equipment returns, and oversees shipment documentation to prevent discrepancies.
• Ensures routine maintenance and timely repairs of rental equipment, machinery, and vehicles are completed efficiently and economically.
• Meets or exceeds assigned growth objectives within Product Support and Sales. Contributes to annual budget planning and supports corporate initiatives.
• Monitors budget performance, tracks variances, and develops reporting to ensure alignment with financial targets.
• Collaborates with business partners to promote cross-selling of products and services.
• Develops, tracks, and reports on NMC Key Performance Indicators (KPIs) to guide strategic decisions and measure success.

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSAplans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.