Parts Counter Sales Representative

Nebraska Machinery Company (NMC); Norfolk (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vacation & Holidays

Life Insurance

Supplemental Life Insurance

401(k) with Profit Sharing

Tuition Reimbursement

Military Leave

Disability Insurance

Safety Boots

Job summary

NMC Cat in Norfolk, NE is seeking a Parts Counter Sales Representative to assist customers at the parts counter, answer phones, and locate parts quickly using our databases. You will process orders to minimize downtime and support the warehouse as needed.

You will also assist shop technicians and sales staff with parts research, coordinate with outside vendors, and handle invoices. A forklift may be required to keep operations running smoothly, and teamwork is essential.

Qualifications

• Provides exceptional customer service by assisting customers via phone or walk-in and locating needed parts using parts databases.
• Assists in researching parts/service issues and locating/tracking parts using in-house software.
• Coordinates with outside vendors to obtain parts and processes invoices.
• Handles customer complaints professionally and documents information for resolution.
• Operates forklift and assists in warehouse to keep operations running smoothly.

Responsibilities

• Provides exceptional customer service by assisting customers via phone or walk-in by locating needed parts using various parts database systems.
• Assists shop technicians and sales staff with ordering and researching parts issues and locating parts using in-house software.
• Locates and purchases parts from outside vendors for non-CAT equipment and processes invoices to Accounting.
• Investigates and manages customer complaints ensuring timely resolution according to company guidelines.
• Processes returned parts to vendors and updates inventory records accordingly.
• Counts inventory and resolves discrepancies from daily bin count reports.

Skills

Customer service

Parts lookup

Data entry

Vendor coordination

Forklift operation

Job description

Career Opportunities: Parts Counter Sales Representative (13600)

Requisition ID13600-Posted08/18/2026-Norfolk-Non-DOT-NMC CAT

Shift your career into high gear with NMC.As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

NMC is looking for a Part Counter Sales Representative responsible for effectively and efficiently assisting customers at the parts counter. You’ll be the face of our store facilitating parts sales to walk-in customers and over the phone. You’ll assess the customer’s needs while striving to maximize sales then research and order parts while providing superior service to ensure customer satisfaction. At times, you’ll need to assist in the warehouse and operate a forklift when needed to keep operations running smoothly. We’re looking for a team player with strong communication skills who enjoys the challenge of working in a fast-paced environment and genuinely enjoys serving customers.

If you have any questions prior to applying, please reach out to our Recruiting team at [e-mail] or 402-891-7555.

PRIMARY JOB DUTIES:

• Provides exceptional customer service by assisting customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime. Offers technical advice, as appropriate, to meet customer needs. Orders parts by generating purchase orders and initiating credit applications on behalf of customer. Accurately enters data into database system for billing and inventory purposes.
• Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments and locating/tracking parts using in-house software.
• Locates and purchases parts from outside vendors for non-CAT equipment on behalf of customer. Reviews, codes and submits outside vendor invoices to Accounting.
• Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines. Obtains adequate information and properly documents all information received.
• Processes (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts.
• Receives and acts on daily inventory bin count report counting bins, updating database with findings and researching and resolving discrepancies.

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSAplans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.