Power Systems Applications Engineer — SCADA & Protection

Accentuate Staffing

Raleigh (NC)

On-site

USD 75,000 - 110,000

Full time

3 days ago

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Job summary

Accentuate Staffing is seeking an Application Engineer to collaborate with customers, development staff and sales to tailor software libraries for SCADA communications and related test tools within the Electrical Utility sector. You will interpret customer needs, document requirements, review designs, configure products, demonstrate capabilities and provide training.

A strong background in power systems engineering, plus experience with TCP/IP, DNP3 or IEC 61850, Windows or Linux, and solid

Qualifications

Proven experience as Applications Engineer or similar in Electrical Utility industry.
Strong ability to interpret customer needs and document requirements.
Experience configuring purchased products and providing customer training.
Excellent communication skills and problem-solving.

Responsibilities

Provide demonstrations of products to customers and discuss how products can meet their requirements.
Review software under development to ensure customer requests are satisfied.
Participate in design reviews with the software development teams and advocate for customer needs.
Review draft user manuals for accuracy and completeness.
Escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers about product use and capabilities.
Refer to internal databases or external resources to provide accurate technical solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their applications are fully functional after customization or troubleshoot.
Ask customers targeted questions to understand their needs and goals.
Document technical knowledge in notes and manuals.