Power Services Technician - Audio Visual, Event Technology

Pinnacle Live, LLC; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Generous PTO and holidays

Health, vision, dental insurance

Job summary

Pinnacle Live, LLC is hiring a Power Services Technician to join our Hilton Anatole team in Dallas, TX. You will support power distribution, load calculations, and equipment setup/strike for events, ensuring top-notch service and safety.

Responsibilities include assisting with floor operations, coordinating with clients, and maintaining inventory and documentation for events in a hospitality environment.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in AV or hospitality preferred.
• Electrical background and computer proficiency required.

Responsibilities

• Ensure all event sets and strikes are completed per SOPs.
• Assist with load calculations to ensure proper power distribution.
• Safe set/strike of power cabling and equipment, minimizing hazards.
• Operate intermediate tech solutions and troubleshoot issues.
• Provide clear instructions to guests/clients on equipment operation.

Skills

Advanced technical ops

People skills

Communication

Organizational skills

Team player

Customer service

Professional appearance

Education

High School Diploma or equivalent

2+ years AV/hospitality experience

Tools

Computer proficiency

Networking basics

Job description

Description

Power Services Technician

Join our team at the Hilton Anatole in Dallas, TX— a premier destination for unforgettable meetings, events, and guest experiences.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Power Services Technician is responsible for providing power distribution load calculations and equipment set and strike, as required. They will also assist with floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs
• Assist sales team with load calculation to ensure appropriate power distribution equipment and services are being sold
• Ensure the safe set and strike of power distribution cabling and equipment, minimizing trip hazards and the potential for overloaded circuits
• Perform tie-ins of third-party electrical distribution equipment (show power)
• Operate intermediate technology solutions and troubleshoot if issues arise.
• Greet guests/clients before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost, stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Electrical background
• Computer proficiency (hardware, software and networking)

Required Skills & Knowledge

• Demonstrated advanced technical operational ability
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong people skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.