Network Services Technician - Audio Visual, Event Technology

Pinnacle Live, LLC; Dallas (TX); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

PTO, holidays and sick/personal days

401k with company match

Health, vision, dental insurance

Job summary

Pinnacle Live is seeking a Network Services Technician to manage venue-based networking products and services at the Hilton Anatole in Dallas. You will configure, maintain, and support networking systems, while actively participating in AV activities and client consultations on site.

Ideal candidates bring 1–2 years in AV or hospitality, strong TCP/IP knowledge, and a proactive approach to learning new platforms and technologies.

Qualifications

• High school diploma or equivalent is required or preferred for the role.
• 1–2 years of AV and/or hospitality industry exposure is desirable.
• General computer proficiency and willingness to learn new platforms.
• CompTIA A+ certification is preferred.

Responsibilities

• Lead client communications regarding networking experiences with excellent service.
• Install, configure, and test equipment connected to the network.
• Assist with network design and temporary circuit or wireless scopes as requested.
• Troubleshoot networking and AV equipment, including client laptops.
• Coordinate with Sales/Operations to set up client networking before group arrivals.
• Maintain accurate client event information in company systems.

Skills

Excellent communication

Strong technical aptitude

TCP/IP networking

VLANs setup/configuration

VPN knowledge

Software proficiency

Attention to detail

Education

High school diploma or equivalent

CompTIA A+ certification preferred

Job description

Description

Network Services Technician

Company Overview

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences.

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Network Services Technician is responsible for managing Pinnacle Live’s venue-based networking products and services including network configuration and maintenance, as well as all networking-related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities including sets, strikes and all other AV activities.

Essential Functions

• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company’s business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain client’s signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned

Education & Experience

• High School Graduate or equivalent
• One to Two (1-2) years’ exposure to audio visual and/or hospitality industry preferred
• General computer proficiency and willingness to learn new platforms
• CompTIA A+ Certification preferred

Required Skills & Knowledge

• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs, including set-up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Must have a working knowledge of a variety of computer software programs
• Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.