Power Rental Operations Lead

Altorfer Inc; Addison (IL); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision, Disability, &

Descripción de la vacante

Altorfer Inc. is seeking a Power Rental Service Supervisor to provide operational support and coordinate the Power Rental Service team across multiple locations.

The role requires strong verbal and written communication, influential leadership, and solid organizational abilities. The ideal candidate will oversee technician activities, manage equipment readiness, process rental contracts, ensure safety compliance, and work closely with Sales and Administrative staff to meet customer needs with

Formación

• High School diploma required; bachelor’s degree in a related field preferred.
• Five years of service repair or supervisory service operations experience required.
• Valid driver’s license with a clean driving record; MVRO check will be performed on final candidate.
• Excellent written and oral communication skills required; proficiency with specified software tools.

Responsabilidades

• Supervise daily activities of all power rental technicians across all Altorfer locations, including shop schedules, field schedules, and special field or event projects.
• Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors.
• Manage the maintenance and fleet readiness of rental equipment, perform daily spot checks of the yard and rental-ready line, and routinely update equipment status in iRental.
• Accommodate rental service requests, adjusting technician schedules as necessary to meet or exceed customer expectations.
• Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to assure smooth operation of the shop and maintain fleet readiness.
• Ensure timely processing of rental contract documents including check-in/check-out paperwork for prompt billing.
• Document and communicate suspected customer damage/loss to the customer or Rental Sales Rep within 24 hours of discovery.
• Open and invoice work orders by collecting required equipment information and monitoring repair progress.
• Ensure adherence to quality service processes including proper work order management/coding, technician entries, and SIMS entries.
• Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
• Ensure adherence to the Reman Core management process/policies.
• Complete/maintain Caterpillar Telematics Monitoring installation on all compatible rental units.
• Travel regularly to all power rental service locations including East Peoria, IL, Cedar Rapids, IA, and Hammond, IN.
• Manage all rental inventory including rental accessories, shop supplies, generator cables, and rental parts inventory.
• Implement process software tools including but not limited to ServiceLink, iRental and CAT Inspect.
• Cultivate a culture of high-quality service processes with a focus on continuous improvement.
• Meet all safety goals and promote a safe work environment through adherence to the company safety program and procedures, holding daily toolbox talks safety, performing weekly walk-through inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
• Attend all facility safety meetings, either in person or via Microsoft Teams.
• Maintain personal development and complete all assigned training.
• Perform additional responsibilities as assigned.

Conocimientos

Verbal and written communication

Supervisory experience

Driver's license

DBS (iRental) proficiency

Office software proficiency

Educación

High School diploma

Bachelor’s degree preferred

Herramientas

DBS (iRental)

DSI

ACT

Sales Link

SIS

Power Net

Outlook

Excel

Word

Descripción del empleo

Altorfer Inc. is seeking a Power Rental Service Supervisor to provide operational support and coordinate the Power Rental Service team across multiple locations.

The role requires strong verbal and written communication, influential leadership, and solid organizational abilities. The ideal candidate will oversee technician activities, manage equipment readiness, process rental contracts, ensure safety compliance, and work closely with Sales and Administrative staff to meet customer needs with