Power Platform & AI Agent Enablement Lead

100 CRC Insurance Group, LLC; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Job summary

CRC Group in Charlotte, NC seeks a Power Platform & AI Agent Enablement Lead to govern and operationalize AI-powered solutions using Microsoft Power Platform tools. You will bridge business, security, and technology teams, ensuring secure, compliant deployment and ongoing governance.

The role focuses on onboarding frameworks, platform administration, and enabling enterprise AI capabilities, with emphasis on governance controls, lifecycle management, and adoption metrics.

Qualifications

• 2+ years of experience with Microsoft Power Platform.
• Experience administering Power Platform environments and governance.
• Strong understanding of Microsoft 365, Entra ID, Teams, SharePoint, and Azure services.
• Experience onboarding and governance of enterprise applications.

Responsibilities

• Govern AI Agent onboarding and governance for enterprise use cases.
• Lead intake, approval, and deployment for Copilot Studio and Power Platform AI Agents.
• Maintain agent inventories, ownership records, and lifecycle documentation.
• Coordinate with Security, Compliance, Legal, and Risk teams on governance standards.
• Provide technical guidance to citizen developers and business teams.

Skills

Power Platform

Governance

Stakeholder mgmt

AI/Generative AI concepts

Security & Compliance

Tools

Copilot Studio

Dataverse

Azure OpenAI

Power Apps

Power Automate

Purview

CI/CD

DevOps

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America)

Please review the following job description:

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

The Power Platform & AI Agent Enablement Lead is responsible for governing, onboarding, and operationalizing AI-powered business solutions using Microsoft Power Platform, Copilot Studio, Power Automate, Power Apps, and related Microsoft AI technologies. This role bridges business stakeholders, security teams, and technology teams to ensure AI Agents are deployed securely, compliantly, and supportably. The position will establish and manage the AI Agent onboarding framework, oversee governance processes, provide technical guidance to citizen developers and business teams, and ensure alignment with enterprise security, compliance, and operational standards.

Key Responsibilities

AI Agent Onboarding & Governance

• Develop and manage the enterprise AI Agent onboarding process.
• Review and assess new AI Agent use cases for business value, security, compliance, and operational readiness.
• Lead intake, approval, and deployment activities for Copilot Studio and Power Platform AI Agents.
• Maintain agent inventories, ownership records, support models, and lifecycle documentation.
• Coordinate agent registration, approval workflows, and production readiness reviews.
• Partner with Security, Compliance, Legal, and Risk teams to ensure adherence to governance standards.

Power Platform Administration

• Manage Power Platform environments, solutions, connectors, and DLP policies.
• Establish governance controls for Power Apps, Power Automate, Copilot Studio, and related services.
• Implement environment strategies including Development, UAT, and Production environments.
• Monitor platform utilization, licensing, capacity consumption, and operational health.
• Define and maintain standards for Application Lifecycle Management (ALM).

AI Agent Platform Enablement

• Design and support AI Agent architectures using Microsoft Copilot Studio and Azure AI services.
• Enable secure integrations with enterprise platforms such as ServiceNow, Microsoft 365, SharePoint, Teams, Power BI, and other systems of record.
• Assist business units in identifying automation opportunities and AI Agent use cases.
• Create reusable templates, agent frameworks, and deployment patterns.

Adoption & Center of Excellence

• Serve as a Power Platform and AI Agent subject matter expert.
• Support the AI Center of Excellence and Agent Review Board.
• Deliver training, office hours, workshops, and best practices for business users and citizen developers.
• Drive adoption of approved AI capabilities while reducing shadow IT and unmanaged AI solutions.
• Develop operational metrics and executive reporting on agent adoption, ROI, and effectiveness.

Required Qualifications

• 2+ years of experience with Microsoft Power Platform.
• Experience administering: Power Apps Power Automate Copilot Studio Dataverse Power Platform environments
• Experience implementing Power Platform governance and DLP strategies.
• Strong understanding of Microsoft 365, Entra ID, Teams, SharePoint, and Azure services.
• Experience managing enterprise application onboarding and governance processes.
• Knowledge of AI/Generative AI concepts and agent-based solutions.
• Strong stakeholder management and communication skills.
• Experience with: Azure OpenAI Azure AI Foundry Purview API Management DevOps and CI/CD Experience establishing a Power Platform or AI Center of Excellence.

General Description of Available Benefits for Eligible Employees of CRC Group:

• At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support.
• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).