Post-Trade Client Success & Risk Analyst

CME Chicago Mercantile Exchange Inc.; Chicago (IL); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career progression opportunities

Annual bonus potential

Job summary

CME Group in Chicago seeks a Post-Trade Client Services Analyst to onboard new clients and platforms, maintain client relationships, and support day-to-day operations. You will address client and operational issues and document enhancement requests, collaborating with internal teams to improve processes.

The role emphasizes clear communication, teamwork, and the ability to work independently while delivering excellent client service across CME Group's asset classes.

Qualifications

• Bachelor's degree in Business Administration or Quantitative field.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment and independently with minimal supervision.
• Strong analytical, quantitative, and organizational skills.
• Proficiency in Microsoft Office and Google Workspace preferred.

Responsibilities

• Demonstrates mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives.
• Completes internal operational processes, particularly account set-ups and trade submission workflows.
• Effectively solves client and operational issues, with assistance as necessary.
• Supports CME Group's effort to develop innovative enhancements that improve our team and our customers' experience.
• Suggests ideas to improve the customer experience and improve internal processes and generates a plan to implement the enhancement or idea.
• Provides excellent customer service across all asset classes and initiatives.
• Develops strong relationships with customers by providing clear/professional responses to client queries,
• Assisting with customer calls and/or in-person visits

Skills

Analytical skills

Quantitative skills

Organizational skills

Communication skills

Team player

Self-motivated

Independently capable

Microsoft Office

Google Workspace

Education

Bachelor's degree in Business Administration or Quantitative field

Tools

Microsoft Office

Google Workspace

Job description

CME Group in Chicago seeks a Post-Trade Client Services Analyst to onboard new clients and platforms, maintain client relationships, and support day-to-day operations. You will address client and operational issues and document enhancement requests, collaborating with internal teams to improve processes.

The role emphasizes clear communication, teamwork, and the ability to work independently while delivering excellent client service across CME Group's asset classes.