Post Service Advocate

TEK Systems; Tempe (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in Tempe, AZ is seeking a post-service advocate to resolve healthcare benefit matters after medical services, focusing on claims processing, billing disputes, and reference-based pricing cases. You will handle deadlines for appeals and coordinate with care teams to protect members from surprise costs.

The role requires strong negotiation and adherence to timelines, with onsite work and a pay rate of $21 per hour. Benefits and eligibility details apply to this temporary position.

Qualifications

• Knowledge of contracts and claims
• Strong understanding of the appeals process
• Excellent negotiation skills
• Strong attention to detail
• Ability to stay organized and manage multiple cases
• Strong follow-through and ability to meet deadlines
• Great customer services skills

Responsibilities

• Research and identify available healthcare options for members using the care navigation platform
• Coordinate services such as imaging (MRI, CT, ultrasound), physical therapy, surgeries, and other medical services
• Communicate with healthcare providers via outbound calls, email, and fax to confirm availability, services, and requirements
• Review medical documentation and fax clinical notes or paperwork when required
• Work with out‑of‑network providers to pursue single case agreements when in‑network options are unavailable
• Navigating the back-end processing of medical insurance claims to ensure they are handled timely and correctly
• Acting on behalf of members to negotiate and resolve balance billing issues or disputes from healthcare providers
• Communicating case details between health services, operations, stop‑loss insurance, and finance to protect the member from surprise costs.

Skills

Customer service

Healthcare industry

Appeals

Job description

Description

The post service advocate is responsible for resolving healthcare benefit matters that arise after a medical service or treatment has occurred, primarily focusing on claims processing, billing disputes, and reference-based pricing cases. In this role, the individual will be responsible for processing appeals and ensuring they are submitted within the required timelines. Meeting these deadlines is critical, as missed appeal timelines can result in financial liability for the client.

Job Description

• Research and identify available healthcare options for members using the care navigation platform
• Coordinate services such as imaging (MRI, CT, ultrasound), physical therapy, surgeries, and other medical services
• Communicate with healthcare providers via outbound calls, email, and fax to confirm availability, services, and requirements
• Review medical documentation and fax clinical notes or paperwork when required
• Work with out‑of‑network providers to pursue single case agreements when in‑network options are unavailable
• Navigating the back-end processing of medical insurance claims to ensure they are handled timely and correctly
• Acting on behalf of members to negotiate and resolve balance billing issues or disputes from healthcare providers
• Communicating case details between health services, operations, stop‑loss insurance, and finance to protect the member from surprise costs.

Skills

Customer service, healthcare industry, appeals

Top Skills Details

Customer service,healthcare industry,appeals

Additional Skills & Qualifications

• Knowledge of contracts and claims
• Strong understanding of the appeals process
• Excellent negotiation skills
• Strong attention to detail
• Ability to stay organized and manage multiple cases
• Strong follow-through and ability to meet deadlines
• Great customer services skills

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Sep 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.