Post-Sales Implementation Lead — Italy

Mollie; Milan (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

Mollie is looking for an Implementation Manager to own the post-sales integration of Mollie’s largest, most complex deals. You will lead handover to go-live, coordinate with sales, product and engineering, and work directly with merchants to ensure timely go-live.

This role offers significant influence as Mollie expands into new markets, starting with Italy, with a focus on revenue protection and scalable delivery.

Qualifications

• Experience in ecommerce or payments is required.
• Fluent in Italian and English.
• Strong project management abilities.
• Technical curiosity about APIs and edge cases.

Responsibilities

• Own the post-sales integration phase for Mollie's largest and most complex deals, from handover through testing to go live.
• Run kickoffs with internal and external stakeholders, setting go live dates and keeping progress on track.
• Organise and track testing, raising issues and feedback as they surface.
• Coordinate across sales, product and engineering, as well as with merchants directly, to keep everyone aligned.
• Keep agreed go live dates on track, since delays mean missed revenue.
• Maintain documentation and playbooks that make delivery predictable and scalable.

Skills

Italian language

English language

Project management

APIs knowledge

Ownership mindset

Communication skills

Payments/ecommerce experience

Organisational skills

Job description

Mollie is looking for an Implementation Manager to own the post-sales integration of Mollie’s largest, most complex deals. You will lead handover to go-live, coordinate with sales, product and engineering, and work directly with merchants to ensure timely go-live.

This role offers significant influence as Mollie expands into new markets, starting with Italy, with a focus on revenue protection and scalable delivery.