Customer Success Manager - Benelux

Mollie; City of Amsterdam (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Mollie is seeking a Customer Success Manager to serve as the trusted advisor between our largest Dutch customers and Mollie, driving retention and account growth.

You will build long-term relationships, monitor platform adoption, and deliver tailored solutions to help businesses thrive, using a data-driven approach to track performance and deliver value.

Qualifications

• 4+ years of experience in Account Management, Customer Success Management, or similar customer-facing SaaS role.
• Strong negotiation, up-selling, and cross-selling abilities.
• Excellent relationship management via phone, email, and in-person meetings.
• Data-driven mindset with CRM and Excel proficiency.
• Experience maintaining customer activities in a CRM tool.
• Native fluency in Dutch and professional fluency in English.

Responsibilities

• Drive account growth and retention by managing renewals and identifying upsell opportunities.
• Be the trusted stakeholder with key customer leaders through regular check-ins and business reviews.
• Advocate for customer needs and feed insights back to product teams.
• Monitor KPIs, health scores, CSAT/NPS, and report data-driven insights to leadership.
• Ensure customers maximize value from the Mollie platform.

Job description

Build with us

Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Your impact

As a Customer Success Manager, you will be the trusted advisor and key link between our largest Dutch customers and Mollie's success. Your direct impact will be measured in customer retention, adoption of our platform, and significant account growth.

You’ll drive success by building strong, long-term relationships, anticipating needs, and delivering tailored solutions that help businesses thrive. You'll use a data-driven approach to monitor account performance, turning customer challenges into clear opportunities for both Mollie and the client.

This is more than relationship management; it's about strategic insight and operational execution. You will directly contribute to Mollie's growth mission through successful upsells and retention, working closely with strategic stakeholders and providing feedback that genuinely shapes our product roadmap. If you are driven by outcomes and ready to own a high-profile customer portfolio, this is your opportunity to step up.

What you'll ship

• Drive Account Growth & Retention: Manage customer renewals, reduce churn, and proactively identify opportunities for upselling relevant payment methods and product expansion.

• Be the Trusted Stakeholder: Build and maintain trust with key customer stakeholders through regular check-ins and strategic business reviews, acting as the main point of contact.

• Advocate for Customer Needs: Collect valuable customer insights and advocate internally to support product enhancements and ensure our offerings align with client needs.

• Monitor & Report Performance: Track account KPIs, health scores, and CSAT/NPS metrics, providing leadership with clear, actionable data-driven insights.

• Ensure Customer Success: Use a solutions-oriented mindset to provide proactive support and ensure our customers are getting maximum value from the Mollie platform.

What you'll bring

• Experience: 4+ years of experience in Account Management, Customer Success Management, or a similar customer-facing role within a SaaS organization.

• Growth Mindset: Strong background in negotiation, up-selling, and cross-selling to successfully expand customer value and product adoption.

• Relationship Management: Expertise in building and managing high-value relationships via phone, email, and in-person meetings.

• Data Proficiency: A proven data-driven mindset with working knowledge of CRM systems and proficiency in Excel for account analysis and reporting.

• Record Management: Prior experience accurately maintaining all customer account activities (calls, emails, follow-ups) within a CRM tool.

• Language Skills: Native fluency in Dutch and professional fluency in English, both written and spoken.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. In this role, there is a clear path to evolve into a senior role in case of overperforming.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Want a peek behind the scenes? Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.