Post Sales Engineer

Threat Stack Career Center; Boston (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

Threat Stack is seeking an experienced customer-facing engineer to own onboarding, configuration, and ongoing support for security-focused cloud customers in a fast-growing startup. You will define risk metrics, help drive product adoption, and address complex technical challenges using best practices in monitoring and security tooling.

You will collaborate with Account Managers and cross-functional teams to capture customer feedback, influence roadmap, and ensure successful renewal and

Qualifications

• 5–7 years experience as a customer-facing engineer with security vendor.
• Authoritative knowledge of Linux OS operations and commands.
• Familiarity with public cloud environments and security services — especially Amazon Web Services.
• Hands-on experience with security tools such as IDS, SIEM, firewalls, anti-malware, etc. and auto-deployment tools like Chef, Puppet, and Ansible.
• Experience in project management or post-sales implementation role a plus.
• Successful performances in a startup environment is a substantial plus.

Responsibilities

• Work closely with Account Manager to map out customer success criteria and drive product adoption and growth.
• Define risk metrics and measure and document progress towards limiting this exposure using Threat Stack’s Cloud Security Platform® (CSP).
• Take ownership of all technical aspects of customer subscription — from onboarding and implementation by assisting customers with system configuration (policy configs, alert rules, etc.) to addressing technical challenges with creative solutions.
• Be the voice of the customer by capturing feature requests and general feedback to share with Product Management, Engineering, and Marketing teams.

Skills

Customer-facing engineering

Linux OS operations

Public cloud (AWS)

Security tools (IDS/SIEM/firewalls)

Automation/config management (Chef, An

Quota/revenue influence

Startup experience

Education

Computer Science degree desirable

Tools

Chef

Puppet

Ansible

Job description

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Our customers are the new economy companies: they exist to make the way we live, work, and play awesome. We have hundreds of customers who want to change everything from how the finance industry works to how we measure and care about our health.

Responsibilities:

• Work closely with Account Manager to map out customer success criteria and drive product adoption and growth
• Define risk metrics and measure and document progress towards limiting this exposure using Threat Stack’s Cloud Security Platform® (CSP)
• Take ownership of all technical aspects of customer subscription — from onboarding and implementation by assisting customers with system configuration (policy configs, alert rules, etc.) to addressing technical challenges with creative solutions by providing consultative insight on security monitoring best practices
• Be the voice of the customer by capturing feature requests and general feedback to share with Product Management, Engineering, and Marketing teams

Requirements:

• 5–7 years experience as a customer-facing engineer with security vendor
• Authoritative knowledge of Linux OS operations and commands
• Familiarity with public cloud environments and security services — especially Amazon Web Services
• Hands-on experience with security tools such as IDS, SIEM, firewalls, anti-malware, etc. as well as auto-deployment tools such as Chef, Puppet, and Ansible
• Comfortable committing to a quota and supporting revenue influencing activity
• Experience in project management or post-sales implementation role a plus
• Successful performances in a startup environment is a substantial plus
• Computer Science degree desirable