Customer Service Associate

B&H Photo Video; City of Niagara Falls (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

B&H Photo Video in New York seeks a Customer Service Associate to handle post‑order inquiries by phone, email or chat and ensure customer satisfaction through timely, professional responses.

Under supervision, you will address order status, billing, shipping issues and RMAs, coordinate with support, and uphold the company’s commitment to helpful, courteous service in a fast‑paced environment.

Qualifications

• Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
• Handles all questions relating to RMAs, pricing issues, carrier claims, order modifications, and all other post order issues.
• Gathers all necessary information for inquiries requiring further follow-up and coordinates with support associates as needed.

Responsibilities

• Responds to customer inquiries via telephone, email, or chat regarding purchases.
• Clarifies order status and shipping details.
• Coordinates with support teams for timely follow-ups.

Skills

Verbal communication

Written communication

Analytical thinking

Team player

Policy knowledge

Job description

Posted Thursday, August 6, 2026 at 4:00 AM

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award‑winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always‑great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high‑energy, low‑attitude environment. Make your move to B&H today!

Job Overview

Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner.

• Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
• Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues.
• Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed.

Specific Knowledge, Skills, and Abilities

• Well-versed on all current company policies and procedures.
• Very strong verbal and written communication skills.
• Professional and courteous demeanor.
• Strong judgment with analytical problem-solving skills.
• Team player within the Customer Service Department.
• Works well under pressure.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.