Senior Consultant - Post-Implementation

Veeva Systems; Madison (WI); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

A leading software company is seeking a Managed Services Consultant to join their Quality team. This full-time remote role involves configuring Vault applications to meet client needs, providing administrative support, and analyzing new product features. Ideal candidates have experience in healthcare or regulated industries, excellent communication skills, and organizational abilities. The position offers a competitive salary range between $70,000 and $140,000, medical benefits, flexible PTO, and retirement programs.

Qualifications

• Experience in the life sciences or regulated industry.
• Ability to quickly understand client requirements.
• Experience managing client expectations.

Responsibilities

• Provide administrative support for multiple clients.
• Configure Vault applications to meet client needs.
• Maintain production and sandbox environments.

Skills

Configuring software in regulated industries

Customer service experience

Strong organizational skills

Verbal and written communication skills

Tools

Veeva Vault

ETQ Reliance

Sparta TrackWise

SharePoint

Documentum D2

FirstDoc FirstPoint

NextDocs

UL ComplianceWire

Job description

The Role

Veeva Systems is seeking a Managed Services Consultant in our Quality team. This remote, full‑time permanent role requires customer‑facing responsibilities with occasional travel and no location requirement.

What You'll Do

• Provide post‑go‑live administrative support for multiple clients.
• Solution and configure Vault applications to meet customer needs, including workflows, document types, security, fields, page layouts, and notifications.
• Assist with quality processes such as SOPs, quality events, CAPAs, deviations, change control, audits, and training.
• Bulk import/export of content and data.
• Provide ad‑hoc training to users and administrators.
• Analyze and deploy new product features.
• Maintain production and sandbox environments.
• Create regular and ad‑hoc customer reports.

Requirements

• Experience configuring, supporting, or implementing software in the life sciences, healthcare, or regulated industry.
• Customer service or consulting experience.
• Ability to quickly understand client requirements and articulate potential solutions.
• Experience fulfilling customer needs and managing expectations.
• Strong organizational skills with the ability to switch tasks quickly.
• Excellent verbal and written communication skills.

Nice to Have

• Project management experience.
• Understanding of the life sciences drug development process.
• Understanding of life sciences compliance and validation requirements.
• Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems.

Perks & Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

• Base pay: $70,000 - $140,000 (the range listed is provided to comply with local regulations and represents a potential base salary range. Actual salaries may vary depending on experience and location. The position may also be eligible for other types of compensation such as variable bonus and/or stock bonus.)

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].