Post-Event Janitorial Manager

ABM industries; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

ABM Industries in Austin, TX seeks The Post Manager to oversee day-to-day operations at multiple buildings within the district. Leads Supervisors to ensure contract requirements are met and manages cost controls and service standards.

Responsibilities include developing work plans with the Project Manager, expanding billable services, and maintaining excellent customer relations to ensure retention. Flexibility for evenings and weekends is required.

Qualifications

• Bilingual (Spanish/English) is a plus.
• 1-2 years of Supervisor experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• OSHA-required processes.
• Proficiency with Microsoft Office programs.

Responsibilities

• Develops work plans with Project Manager to provide services on time and cost-effectively.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries and resolve pending complaints/feedback.
• Maintain regular contact with customer to ensure services meet contract requirements and promote retention.
• Inform Project Manager of status of work and escalate issues as needed.
• Increase billable services and add value by offering additional services (TAG work).
• Enforce ABM and client policies through mentoring of field personnel.
• Report accidents and property damage accurately and promptly.

Skills

Bilingual (Spanish/English)

Supervisor experience

Customer service experience

MS Office proficiency

Driver's license

Tools

MS Office Suite

Job description

The Post Manager

The Post Manager is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications/contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Work Schedule : 10pm-Monday - Sunday - Nights and Weekends depending on Event Schedule

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Annual Benefits-Staff and Management

Project Management & Client Relations

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements

• Bilingual (Spanish/English) a plus
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs
• Valid State Driver's License for business travel
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.