Post-Event Janitorial Project Manager

ABM Industries; Lincoln (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

ABM Industries is seeking an Overnight Post Operations Manager for the Sports & Entertainment vertical to lead a diverse team and ensure services meet contractual and budgetary goals. The role requires client interaction, profitability focus, and strong organizational skills.

The ideal candidate has at least 3 years of management experience, proficiency in MS Office, and a track record of delivering high-quality service while maintaining safety and compliance on-site.

Qualifications

• At least 3 years of experience managing employees.
• Experience in Sports & Entertainment industry is a plus.
• Proven ability to manage teams with staff retention and development.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver's License and satisfactory driving record to operate company vehicles.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to present to groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED required.

Responsibilities

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner.
• Develop and maintain close relationships with customers and meet with them to discuss needs.
• Provide customers with information regarding additional ABM services.
• Respond to customer inquiries and resolve pending complaints/feedback.
• Maintain regular contact with customers to ensure services meet contract requirements and promote retention.
• Inform management of status and identify potential issues; escalate as needed.
• Participate with ABM management in meetings to review issues and develop recommendations.
• Operate with autonomy to plan activities and meet objectives; escalate serious issues.
• Deliver excellent customer service to retain clients and upsell services.
• Work with frontline personnel to identify training needs and staffing requirements.
• Understand union contracts and build relationships with local unions.
• Develop and maintain solid relationships with customers; be the face of ABM and understand their needs.
• Increase billable services by offering additional or periodic services (TAG work).
• Inventory control to keep labor and supplies within budget.
• Report accidents and property damage accurately and timely.

Skills

Leadership

Communication

Organization

Customer service

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Description

Overnight position that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Post Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

Responsibilities

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.

Project Management & Client Relations

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
• Provide customers with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
• Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Employee Relations and Supervision

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing

• Develop and maintain solid relationship with customer and be the face of ABM for the customer;
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

Financial

• Inventory control to ensure labor and supplies are within budget;
• Report accidents and property damage in an accurate and timely manner.

Qualifications

• At least 3 years of experience managing employees.
• Experience with Sports and Entertainment industry a plus
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED (Required)

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management .