Post Closing Specialist

crosscountrymortgage; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage is seeking a Post Closing Specialist to coordinate resolution of investor-identified conditions after loan purchase review. You will research loan files, clarify items with investors, coordinate documentation with clients and internal teams, and ensure timely cures for loans in the pipeline.

The role requires a Bachelor’s degree or equivalent, 3+ years in mortgage closing/post-closing, and strong attention to detail.

Qualifications

• Bachelor’s degree or equivalent combination of education/experience.
• Minimum of 3 years’ experience in mortgage closing or post-closing activities with knowledge of investor guidelines.
• Excellent attention to detail and decision‑making skills.

Responsibilities

• Obtain and review daily suspense reports from investor sites to identify loans suspended for purchase.
• Document suspense information and track dates for cure deadlines.
• Clarify items with investors to determine required curing actions.
• Review closed loan files to verify suspense items are present.
• Collaborate with internal/external teams and clients to obtain documentation needed to cure items timely.
• Upload and log all suspense documentation to investor sites for review and purchasing of loans.
• Monitor daily condition reports and communicate issues affecting salability or timeliness.
• Notify management of issues that could impact loan salability or warehouse curtailment.
• Maintain knowledge of agency and investor guidelines and overlays to meet monthly purchase goals.
• Prepare post-consummation disclosures and refund checks per regulatory guidelines.
• Perform additional duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. To resolve conditions, the Post Closing Specialist is expected to research the loan file, clarify any ambiguity or potential concerns with the investor, determine alternative solutions, work with clients, partner with the appropriate departments to obtain additional or corrected documentation, and request investor exceptions as needed to clear loans for purchase in a timely manner. The Post Closing Specialist uses investor sites and the LOS system to obtain daily suspense reports, uploads documentation to the investor for curing and purchasing of loans, monitors daily workload, and documents and provides updates on all conditioned loans in the pipeline.

Job Responsibilities:

• Obtain daily suspense reports from investor’s sites to identify loans that have be suspended for purchase.
• Document notification of suspense information in the system, logging the date of the first condition issued on the loan daily upon receipt of the suspense condition and the suspense(s) cure by date.
• Review and obtain clarity from the investor when needed to determine the suspense item and what the investor is looking for to cure defect.
• Review the closed loan file to determine if suspense item(s) are already in the loan file.
• Collaborate with internal and external departments and the clients to obtain documentation needed to cure suspense items timely.
• Log documentation received and upload all suspense documentation promptly to investor sites for review and purchasing of the loans.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Notify management on any issues of salability at an investor.
• Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time.
• Maintain knowledge of agency and investor guidelines and overlays.
• Meet goals for monthly purchased loan as determined by management.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Additional duties as assigned.

Qualifications and Skills:

• Bachelor’s degree and/or equivalent combination of education/experience.
• Minimum of 3 years’ experience in mortgage closing and/or post-closing activities, with an extensive knowledge of regulatory and investor guidelines for various loan programs.
• Excellent attention to detail and decision‑making skills.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.