Post Closing Investor Team Lead

crosscountrymortgage; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Short-term Disability

Employee Assistance Program

Wellness Program

Job summary

CrossCountry Mortgage, LLC is seeking an Investor Suspense Team Lead to supervise the Post Closing Team and manage day-to-day tasks, escalations, and loan condition resolutions. The role emphasizes accuracy, efficiency, and compliance with investor guidelines.

You will guide onboarding, monitor performance metrics, and collaborate with investors and internal teams to ensure timely closings. This position requires strong leadership, regulatory knowledge, and proficiency in Encompass and Microsoft

Qualifications

• High School Diploma or equivalent.
• 4+ years in a Post Closing role.
• 2+ years in a Team Lead or Senior Post Closing role.
• Experience working in Encompass, preferred.
• Extensive knowledge of regulatory rules and regulations.
• Thorough knowledge of agency and investor guidelines and overlays.
• Excellent communication skills with internal and external parties.
• Proficient in Microsoft Office Suite.

Responsibilities

• Manage the day-to-day tasks of the Post Closing Team.
• Serve as the first level escalation point for the Post Closing Team for questions and reviews.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one-on-one meetings.
• Assist with onboarding and training new hires to be upskilled as needed.
• Monitor team performance metrics and report on documentation accuracy and timeliness.
• Suggest process improvements to increase efficiency and compliance within the team.
• Review production and processes to identify trends for management.
• Pull daily investor reporting to identify suspended loans and balance files.
• Provide updates on loan status with investors to the Post Closing Management Team.
• Ensure investor guidelines are followed and avoid suspense fees.

Skills

Post Closing

Team Lead

Communication skills

Analytical skills

Microsoft Office

Education

High School Diploma

Tools

Encompass

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Investor Suspense Team Lead is involved in daily production and leads a team of Post Closers with day-to-day operations. The Investor Suspense Team Lead addresses the resolution of conditions during purchase review for various investors. The Investor Suspense Team Lead handles loan level escalations and general questions from the Post Closing Team members to ensure the conditions and exceptions are resolved in a timely manner. The Investor Team Lead monitors multiple reports and investor portals to ensure loans are being followed up on, accurate notes are being entered within the loan file, and proper communication is occurring with investors and internal departments.

Job Responsibilities:

• Manage the day-to-day tasks of the Post Closing Team.
• Serve as the first level escalation point for the Post Closing Team for general questions, additional file reviews and assist with loan level decisions.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one-on-one meetings.
• Assist with onboarding and training new hires and existing employees to be upskilled on a variety of topics as needed.
• Monitor team performance metrics and report to management on documentation accuracy, timeliness, and compliance.
• Suggest process improvements to increase efficiency, accuracy, and compliance within the Post Closing Team.
• Review production and processes to identify trends that will be relayed to the Investor Suspense Manager.
• Pull daily investor reporting to identify loans that have been suspended for purchase and load balance files as needed within the team.
• Assist with the Post Closing Team tasks and responsibilities, as necessary.
• Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Monitor time of loans on the warehouse lines and advise Investor Suspense Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Provide updates on the status of assigned loans with investors to the Post Closing Management Team.
• Ensure investor guidelines are followed and avoid incurring suspense fees.
• Review and approve team check requests as applicable.
• Ensure Post Closing Team meets set monthly purchased loan goals.

Qualifications and Skills:

• High School Diploma or equivalent.
• 4+ years’ experience in a Post Closing role.
• 2+ years’ experience in a Team Lead or Senior Post Closing role.
• Experience working in Encompass, preferred.
• Extensive knowledge of regulatory rules and regulations.
• Thorough knowledge of agency and investor guidelines and overlays.
• Experience working with various loan programs and addressing investor conditions and exceptions.
• Excellent communication skills.
• Excellent customer service skills with internal employees and external vendors
• Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
• Excellent attention to detail and organizational skills.
• Skilled at prioritizing to complete multiple tasks within established deadlines.
• Skilled at making decisions independently.
• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.