Post Closing Quality Control Analyst

Crump Life Insurance Svcs Inc; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k plan

Paid vacation and sick days

Disability coverage

Job summary

Truist Financial Corporation is seeking a detail-oriented professional to perform regular performance reviews and monitor quality standards in a back-office operations role. You will rate production quality, prepare summaries for leadership, and assist with targeted training programs.

The position requires strong mortgage documentation understanding, multi-tasking ability, and excellent communication. Office work with standard shifts and availability for overtime is expected.

Qualifications

• Bachelor's degree or equivalent work experience and 2 years back office operations experience.
• Strong understanding of mortgage documentation.
• Ability to manage multiple tasks with varying complexity and urgency.
• Excellent interpersonal, leadership, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented, motivated and capable of working in a team.
• Proficiency in basic computer applications such as Microsoft Office.

Responsibilities

• Perform reviews (daily, weekly, monthly) to evaluate individual performance against standards.
• Identify and rate production quality issues overall.
• Provide final summary report to leadership after IQR and management discussion.
• Assist leadership with training programs targeted toward department needs.
• Support post closing with additional resources.
• Collaborate with origination partners to improve processes using data from Feedback loop.

Skills

Interpersonal skills

Leadership

Analytical

Problem-solving

Verbal communication

Written communication

Detail-oriented

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

The position is described below.

Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Perform reviews (daily, weekly, monthly) to evaluate individual performance compared to internal departmental quality standards.


2. Identify and rate any production quality issues overall.


3. Provide a final summary report to leadership once IQR and department management discuss and assess final risk ratings.


4. Assist leadership with training programs targeted toward department needs or individual teammate issues.


5. Support post closing with additional resources.


6. Work with origination partners to improve processes utilizing data from Feedback loop

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent work experience and 2 years work experience in a back office operations area


2. Strong understanding of mortgage documentation


3. Ability to support multiple tasks, with varying levels of complexity, importance and involvement


4. Excellent interpersonal, leadership, analytical and problem-solving skills


5. Excellent verbal and written communication skills


6. Detail-oriented, motivated and function well in a team environment


7. Must exhibit a keen attention to detail and the ability to quickly comprehend information


8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications

1. Previous closing/post-closing experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting Sitting Constantly (More than 50% of the time)
Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel Minimal and up to 10%

The annual base salary for this position is $65,000 to $70,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.


• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.


• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.