POS Tech Support Specialist: Android & Hardware Expert

Scotch

United States

Remote

USD 65,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Equity package

Medical, dental, and vision coverage

Unlimited PTO

Job summary

Scotch is building the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and ecommerce into one platform. Scotch seeks a Customer Support Specialist to own Tier 2 support for our Android-based POS platform and hardware ecosystem.

You will troubleshoot software, hardware, and customer issues requiring deeper investigation, partnering with Product Support Engineers and Engineering teams to resolve issues and keep customers informed until

Qualifications

1–5 years in technical support or similar role.
Experience with POS systems and Android devices preferred.
Comfort with WiFi, routers, IP configuration, and remote access tools.
Strong written and verbal communication under pressure.

Responsibilities

Provide advanced technical support for Android-based POS systems and related hardware.
Troubleshoot software issues across payments, inventory, reporting, and core functions.
Analyze logs and network configurations to identify root causes and fixes.
Resolve escalated cases with customers in a professional, timely manner.
Document bugs and reproduce issues with Engineering and Product teams.
Assist customers with remote troubleshooting tools and device configuration.
Create internal troubleshooting documentation and knowledge base content.
Support software releases and hardware compatibility testing.
Participate in on-call rotations for critical outages.