Customer Support Specialist (Fully Remote)

Scotch; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Scotch is seeking a Tier 2 technical support specialist to own the end-to-end resolution of issues for our Android POS platform and hardware. You will troubleshoot software, hardware, and networking problems and collaborate closely with Engineering on escalations.

Ideal candidates have 1–5 years in technical support, strong troubleshooting skills, and a customer-focused communication style in a fast-growing startup environment.

Qualifications

• 1–5 years in technical support or similar roles.
• Strong software, hardware, and networking troubleshooting skills.
• Customer-focused with clear communication.

Responsibilities

• Own Tier 2 support for Scotch's Android POS platform and hardware.
• Troubleshoot software, hardware, and networking issues end to end.
• Partner with Engineering for complex escalations.

Skills

Technical support

Networking

Hardware troubleshooting

Customer communication

Tools

Windows

Linux

Job description

• Own Tier 2 support for Scotch's Android POS platform and hardware.
• Troubleshoot software, hardware, and networking issues end to end.
• Partner with Engineering for complex escalations.

Qualifications:

• 1–5 years in technical support or similar roles.
• Strong software, hardware, and networking troubleshooting skills.
• Customer-focused with clear communication.

Why Scotch:

• Solve impactful technical problems for real businesses.
• Grow expertise across software, hardware, and payments.
• Be part of a fast-growing company in a massive industry.

Scotch

Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. We're a fast-growing, well-funded startup with a $20M Series A, modernizing the $1.6T beverage alcohol market.