POS Support Specialist — Temporary

Spencer's; Egg Harbor Township (NJ); On-site; USD 22,000 - 29,000; Part time

Job summary

Spencer's in Egg Harbor Township, NJ, is hiring a POS Temporary Associate to support the Store Support Center. You will field calls from Spencer’s, Spirit, and Spirit Christmas stores, troubleshoot software, hardware, and WAN issues, and assist with ongoing projects.

The role runs 7 days a week, with day, mid, and night shifts. The position requires a High School Diploma, strong communication, troubleshooting skills, and weekend availability.

Qualifications

• Must have High School Diploma; further education or experience in IT or retail is a plus.
• Must have strong communication skills
• Must have troubleshooting skills and an eagerness to learn
• Must be able to work weekends

Responsibilities

• Provide first level support for store software, including diagnosing, troubleshooting, and escalating issues as necessary
• Provide first level support of store hardware. Troubleshoot and resolve various hardware related issues, clearly guiding stores over the phone
• Provide first level WAN support for the installation, performance and troubleshooting of store WAN equipment, and escalate outages to the WAN team
• Perform operational functions of polling store data
• Collaborate with and work alongside Store Support Center Associates, Specialists and WAN techs
• Assist with projects as necessary, configuring devices or assisting the POS warehouse
• Ensure that daily tasks are completed and all problems are either resolved or escalated in the absence of a Leadership team member
• Assess initial store problem identification and supporting field emergencies after business hours

Skills

IT Support

Troubleshooting

Communication

Weekend Availability

Education

High School Diploma

Tools

POS Software

Job description

Spencer's in Egg Harbor Township, NJ, is hiring a POS Temporary Associate to support the Store Support Center. You will field calls from Spencer’s, Spirit, and Spirit Christmas stores, troubleshoot software, hardware, and WAN issues, and assist with ongoing projects.

The role runs 7 days a week, with day, mid, and night shifts. The position requires a High School Diploma, strong communication, troubleshooting skills, and weekend availability.