POS Support Specialist - Store Tech, Weekend Shifts

Spirit Halloween; Egg Harbor Township (NJ); On-site; USD 25,000 - 28,000; Full time

Job summary

Spirit Halloween is seeking a POS Temporary Associate to support the Store Support Center by fielding calls and resolving software, hardware, and WAN issues for Spencer's/Spirit stores. The role requires diagnosing problems, guiding stores remotely, and coordinating with WAN teams.

Shifts cover Day, Mid, and Night periods, seven days a week. Applicants should have a high school diploma, strong communication and troubleshooting skills, and be available to work weekends.

Qualifications

• Must have High School Diploma; further education or experience in IT or retail is a plus
• Must have strong communication skills
• Must have troubleshooting skills and an eagerness to learn
• Must be able to work weekends

Responsibilities

• Provide first level support for store software, including diagnosing, troubleshooting, and escalating issues as necessary
• Provide first level support of store hardware. Troubleshoot and resolve various hardware related issues, clearly guiding stores over the phone
• Provide first level WAN support for the installation, performance and troubleshooting of store WAN equipment, and escalate outages and unresolved WAN issues to the WAN team
• Perform operational functions of polling store data
• Collaborate with and work alongside Store Support Center Associates, Specialists and WAN techs
• Assist with projects as necessary, configuring devices or assisting the POS warehouse
• Ensure that daily tasks are completed and all problems are either resolved or escalated in the absence of a Leadership team member
• Assess initial store problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service calls to appropriate contractors, or escalating issues as necessary

Skills

Strong communication

Troubleshooting

Weekend availability

Education

High School Diploma

Tools

Store software

Store hardware

WAN equipment

Job description

Spirit Halloween is seeking a POS Temporary Associate to support the Store Support Center by fielding calls and resolving software, hardware, and WAN issues for Spencer's/Spirit stores. The role requires diagnosing problems, guiding stores remotely, and coordinating with WAN teams.

Shifts cover Day, Mid, and Night periods, seven days a week. Applicants should have a high school diploma, strong communication and troubleshooting skills, and be available to work weekends.