POS Support Engineer: Escalations & Mentorship

Pomeroy; Greenville (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Pomeroy is seeking a Support Specialist to promote a high-quality, service-oriented image while working with end-users, QA testers, developers and project managers to troubleshoot issues.

You will serve as the primary contact for escalated POS software support, analyze defects, and drive issues to resolution with clear communication across Support, QA, Development, and Customer teams. A collaborative, mentoring mindset is essential.

Qualifications

• BA/BS degree in computer science, business or related study or a technology related technical degree or certification.
• 5+ years software support experience.
• 5+ years progressive Retail or IT industry experience; retail preferred.
• Proficient skills with Microsoft Office Applications.
• Advanced level skills/knowledge - 4690 OS, Windows, DOS, Linux and Software support center, QA operations and IT/networking experience.

Responsibilities

• Serve as a point-of-contact for escalated end-users POS software support.
• Analyze and pin-point issues/defects and demonstrate a strong conceptual knowledge of POS software support and testing.
• Ensure ownership of issues to resolution and maintain needed communication between Support, QA, Development, and Customer teams.
• Mentor team members and collaborate with cross-functional teams.
• Thrives in a team environment and supports others as needed.

Skills

Strong communication skills

Problem-solving skills

Leadership and facilitation

Microsoft Office applications

Technical troubleshooting knowledge

IT/networking experience

QA operations experience

Education

BA/BS in CS, business or related field

Tools

4690 OS

Windows

DOS

Linux

Job description

Pomeroy is seeking a Support Specialist to promote a high-quality, service-oriented image while working with end-users, QA testers, developers and project managers to troubleshoot issues.

You will serve as the primary contact for escalated POS software support, analyze defects, and drive issues to resolution with clear communication across Support, QA, Development, and Customer teams. A collaborative, mentoring mindset is essential.