POS IT Solutions Analyst

STARR Restaurants; Philadelphia (Philadelphia County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health, dental, and vision coverage

Generous PTO and holiday schedule

Professional development opportunities

Job summary

A leading restaurant group is looking for a POS IT Solutions Analyst to manage restaurant technology infrastructure. The role requires 2–4 years of experience with POS systems, particularly the Toast platform. Responsibilities include troubleshooting, system configuration, and training staff across multiple locations. The ideal candidate should possess a Bachelor’s degree in IT or Computer Science and be willing to travel regionally. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 2–4 years of hands-on experience with POS systems, ideally in a restaurant environment.
• Strong working knowledge of the Toast POS platform in multi-location setups.
• Proven ability to troubleshoot hardware and software issues independently.

Responsibilities

• Serve as an administrator for Toast POS systems across multiple restaurant locations.
• Troubleshoot and resolve POS issues quickly to minimize operational disruption.
• Lead POS installations for new restaurant openings, ensuring smooth launches.

Skills

Toast POS systems

Troubleshooting

Customer training

Problem-solving

Flexibility for remote support

Education

Bachelor’s degree in IT or Computer Science

Tools

Toast POS platform

Restaurant management systems

Job description

POS IT Solutions Analyst – STARR Restaurants

Based in the Philadelphia or New York market.

Base Pay Range

$70,000.00/yr – $90,000.00/yr

STARR Restaurants is a leader in the restaurant industry with a proven commitment to excellence, having earned James Beard Awards, Michelin Stars, and recognition for top‑rated concepts across their markets.

Position Overview

This role is an ideal opportunity for a motivated IT professional with 2‑4 years of experience to own critical restaurant technology infrastructure across our multi‑location portfolio. As the go‑to expert for our Toast POS ecosystem, you will ensure seamless operations across all properties while supporting our continued expansion.

Responsibilities

• Serve as an administrator for Toast POS systems across multiple restaurant locations, focusing on Multi‑Location Management (MLM) configurations.
• Troubleshoot and resolve POS issues quickly to minimize operational disruption.
• Configure and optimize Toast POS features, including menu management, payment processing, reporting, and third‑party integrations.
• Maintain system documentation and create user guides for restaurant teams.
• Lead POS installations for new restaurant openings, ensuring smooth launches.
• Manage system conversions and upgrades with minimal downtime.
• Travel to various locations for hands‑on support during critical implementations.
• Coordinate with vendors and internal teams to meet project timelines.
• Conduct engaging training sessions for restaurant staff at all levels.
• Build strong relationships with restaurant managers to understand their technology needs.
• Provide responsive support that matches the pace of restaurant operations.
• Create and maintain training materials tailored to different user groups.

Required Experience & Qualifications

• 2–4 years of hands‑on experience with POS systems, ideally in a restaurant or hospitality environment.
• Strong working knowledge of the Toast POS platform, particularly in multi‑location environments.
• Proven ability to troubleshoot hardware and software issues independently.
• Experience training non‑technical users on technology systems.
• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Professional Polish: You present yourself well and can interface confidently with everyone from line cooks to executive leadership.
• Restaurant‑Ready Flexibility: You understand that restaurants operate beyond standard business hours and are available for evening, weekend, and holiday support when needed.
• Problem‑Solver Mindset: You thrive on finding solutions quickly and can think on your feet.
• Growth‑Oriented: You’re eager to expand your skills and grow with our company.
• Travel‑Ready: Willing and able to travel regionally (approximately 25–30%).

Preferred Qualifications

• Toast POS certification or advanced training.
• Experience with restaurant management systems and integrations (labor management, inventory, online ordering).
• Familiarity with network administration and basic infrastructure.
• Understanding of PCI compliance and payment processing.

Benefits

• Competitive compensation.
• Comprehensive health, dental, and vision coverage.
• Generous PTO and holiday schedule.
• Professional development opportunities.
• Dynamic, fast‑paced environment where no two days are the same.

Equal Opportunity Employer

STARR Restaurants is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.