POS IT Manager

Ledgent Technology; Pomona (CA); On-site; USD 110,000 - 125,000; Full time

Job summary

Ledgent Technology in Pomona, California seeks an experienced POS IT Manager to oversee retail technology, POS and payment systems, and security compliance. The role focuses on delivering reliable, secure IT support for multiple locations and coordinating with internal teams and vendors.

The ideal candidate will have 4+ years in retail tech, a Bachelor’s in IT/CS/BIS, and strong PCI/POS experience. This is a contract-to-hire, on-site position with immediate interviews available.

Qualifications

• Minimum of four (4) years of relevant professional experience in retail technology, information systems, business applications, or a related field.

Responsibilities

• Oversee the administration and support of retail systems across multiple locations.
• Supervise staff responsible for configuring and maintaining customer accounts, meal plans, and transaction records.
• Ensure retail reporting platforms meet operational, financial, and analytical needs.
• Evaluate and implement emerging technologies to enhance operations and customer experiences, including contactless payments and biometrics.
• Coordinate deployment and support of card access and POS equipment for events.
• Maintain security, integrity, and PCI compliance of POS and gift/card systems.
• Provide training to staff on procedures and troubleshooting of hardware and systems.
• Manage vendor contracts, pricing updates, and configuration changes within retail tech platforms.
• Lead technology implementation and upgrade projects with internal teams and external vendors.
• Prepare RFQs, conduct product evaluations, and provide written recommendations.
• Direct user access management for POS systems per PCI and security requirements.
• Generate and analyze transaction data and reporting for POS activities.
• Supervise maintenance of POS hardware, peripherals, and related equipment.
• Assess and improve business processes and support tech solutions aligned with goals.
• Provide support for workstations, servers, and network devices as needed.
• Stay updated on regulations and best practices; contribute to IT services improvement.
• Assist with budget monitoring and vendor partnerships; participate in strategic initiatives.
• Perform other duties as assigned.

Skills

POS systems

PCI compliance

Vendor management

Staff supervision

Project management

Customer service

Education

Bachelor's degree in IT / CS / BIS

Certifications desirable

Tools

Microsoft Windows Server

Microsoft 365

SQL databases

VBScript

Job description

POS IT Manager (JN -092026-430149) Pomona, California

Salary: USD110000 - USD125000 per year

• This is a contract to hire position on W2, no c2c or 1099 or sponsorship
• 100% on site in Pomona, CA
• Hourly Rate is up to 60/hour
• Must have extensive PCI and POS experience as an IT Manager within a retail setting, in a Microsoft environment
• Need to be able to start immediately - need to be able to interview next week!

Summary

Under the direction of the Director or Associate Director of Information Technology, this position oversees the administration, integration, coordination, and secure configuration of retail technology solutions that support a diverse range of enterprise business and information systems. Responsibilities include managing customer-facing and institution-connected technologies such as point-of-sale (POS) platforms, e-commerce applications, payment card compliance initiatives, identification card systems, reservation platforms, and related technologies. The role is focused on delivering innovative, customer-centered technology solutions, enabling efficient business operations, fostering collaborative partnerships across departments, and maintaining a strong security posture consistent with industry standards and organizational best practices.

Essential Duties and Responsibilities

The essential duties and responsibilities include, but are not limited to, the following:

• Oversee the administration and support of retail systems, ensuring timely resolution of issues related to point-of-sale, e-commerce, inventory management, and identification card systems, including installation, operation, integration, and reporting functions across multiple organizational locations.
• Supervise staff responsible for configuring and maintaining customer accounts, meal plans, transaction records, payment tenders, and related system components.
• Ensure retail reporting platforms are configured to meet the operational, financial, and analytical needs of various departments and stakeholders.
• Evaluate, implement, and support emerging technologies that enhance enterprise operations and customer experiences, including solutions such as contactless payments, mobile ordering, and biometric technologies.
• Coordinate deployment and support of card access and POS equipment for special events, including attendance tracking and remote transaction processing.
• Maintain the security, integrity, and compliance of POS, credit card, and gift card systems managed by the organization.
• Provide training and guidance to operational staff regarding standard operating procedures, transactional systems, and routine troubleshooting of hardware and peripheral devices.
• Manage vendor contracts, pricing updates, system settings, and configuration changes within retail technology platforms.
• Lead technology implementation and upgrade projects involving internal IT teams, operational departments, external vendors, and business stakeholders.
• Prepare and coordinate requests for quotations (RFQs), conduct product evaluations, and provide written recommendations regarding technology products and services.
• Direct user access management processes for POS systems while ensuring adherence to payment card industry (PCI) and information security requirements.
• Generate and analyze transaction data and reporting related to POS and card system activities as needed.
• Supervise routine maintenance and support of POS and card system hardware, peripherals, and related equipment while minimizing operational disruptions.
• Assess and improve business processes through ongoing analysis of critical systems and support the design, implementation, and maintenance of technology solutions aligned with organizational goals.
• Provide support for workstations, servers, network devices, and related infrastructure that enable business operations, as required.
• Stay informed of applicable federal and state regulations, governing policies, industry trends, and best practices, and contribute to the continuous improvement of IT services.
• Assist with budget monitoring and expenditure management to maximize the value of technology investments and vendor partnerships.
• Participate in special projects and strategic initiatives that support organizational objectives.
• Perform other duties as assigned.

Supervisory Responsibilities

This position directly supervises a combination of full-time, part-time, and student employees. Responsibilities include recruiting, interviewing, hiring, onboarding, training, coaching, performance management, work assignment, employee development, disciplinary actions, conflict resolution, and ensuring compliance with organizational policies and applicable employment laws.

Qualifications

To be successful in this role, candidates must be able to excel within a complex, multi-location, customer-focused, non-profit or mission-driven environment supporting a large organization. The ideal candidate will demonstrate strong technical expertise, operational leadership, project management capabilities, and a commitment to customer service excellence.

Education and Experience

• Minimum of four (4) years of relevant professional experience in retail technology, information systems, business applications, or a related field.
• An equivalent combination of education and experience may be considered.
• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline is preferred.
• Relevant industry certifications are highly desirable.

Technical Skills

Candidates should possess working knowledge of:

• Ethernet networking technologies
• Microsoft Windows Server and desktop operating systems
• Microsoft 365 applications
• Microsoft SQL databases

Preferred qualifications include experience with:

• Point-of-sale (POS) applications and administration
• E-commerce and transaction processing systems
• Visual Basic scripting
• Internet-based technologies and services
• Three-tier client-server architecture and system maintenance
• Mobile and wireless technology solutions
• Cloud-hosted applications and services
• Payment Card Industry (PCI) compliance and security best practices

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.