POS Engineer

Hana Cloud Solutions; Carlstadt (NJ); On-site; USD 82,650 - 185,800; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401 (k) Retirement Plan with up to 5% match

Life Insurance and AD&D

Paid-time off (PTO)

Company provided lunch

Flexible Spending Account (FSA)

Dependent Child Care Spending Account (DCFSA)

Celebration & Condolence Benefits

Holiday Gift certificates

Job summary

Hana Cloud Solutions in Carlstadt, NJ, is looking for a skilled technician to install and set up POS solutions, manage payment processes, and provide technical support. The ideal candidate will hold a Bachelor's in IT or Computer Science with 4-7 years of relevant experience.

The role includes responsibilities like troubleshooting and monitoring transaction discrepancies, ensuring compliance, and collaborating across teams to enhance technology operations. A competitive salary range of $82,650 - $185,800 is offered.

Qualifications

• 4-7 years of relevant experience in a similar role.
• Strong understanding of payment systems.
• Ability to perform Tier 2 technical troubleshooting.

Responsibilities

• Install and set up POS solutions at the stores.
• Manage fund transfers between customers and merchants.
• Provide technical assistance regarding payment processing.

Skills

Understanding of payment system flow/structure

Strong technical knowledge and skills

Basic network knowledge

Basic data analysis

Toshiba POS hardware system installation/operation

Collaboration with merchant processors

PCI Compliance

POS software development

Education

Bachelor's Degree in Information Technology or Computer Science

Job description

Responsibilities

• Install and set up POS solutions at the stores
• Configure system settings to meet specific business requirements
• Manage the processes to transfer funds between customers, merchants, and financial institutions.
• Provide technical assistance to merchants and financial team regarding payment processing issues.
• Monitor and resolve discrepancies in transactions.
• Conduct PoC to improve/expand the payment system and internal backend system.
• Develop/Automate new innovative features and apply to the system for enhancement.
• Perform Tier 2 technical troubleshooting
• Perform routine maintenance to ensure system stability and performance.
• Communicate persuasively with store personnel to alleviate their technical problems
• Collaborate with employees across the company to maximize their work effectiveness by ensuring proper technology operations.
• Perform compliance activities and establish day-to-day operation to meet requirements.
• Renewal of licenses, planning and implementing IT security to meet legal requirements

Qualifications / Skills

• Bachelor's Degree, Information Technology/Computer Science
• 4~7 years of relevant experience
• Understanding of payment system flow/structure
• Strong technical knowledge and skills, particularly in computer hardware and software.
• Basic network knowledge
• Basic data analysis
• Toshiba POS hardware system installation/operation
• Collaboration with merchant processors
• PCI Compliance is a plus
• POS software development is a plus
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours

8:30 AM - 5:30 PM, Mon - Fri

Salary Range

$82,650 - $185,800

Equal Opportunity Employer
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