POS Administrator

Car Spa, Inc.; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Car Spa, Inc. is seeking a motivated POS Administrator to join our IT team. This role focuses on DRB POS systems for our car wash operations, overseeing administration, troubleshooting, and ongoing optimization across multiple locations.

The successful candidate will lead POS projects, manage vendor relationships, and provide training and documentation. Expect 5+ years of DRB POS experience, some travel, and a collaborative, fast-paced environment.

Qualifications

• 5+ years of DRB POS systems experience in car wash or retail.
• Proven track record leading technical projects and cross-functional teams.
• Strong troubleshooting across hardware, software, and networks.
• Willingness to travel to car wash sites; on-call rotation as needed.
• Excellent organizational and communication skills.

Responsibilities

• POS System Administration: Manage DRB POS systems across multiple locations, ensuring uptime and accuracy.
• Troubleshooting & Support: Diagnose hardware, software, and network issues; escalation point for complex issues.
• Project Leadership: Lead POS upgrades, integrations, and rollouts with internal teams.
• Vendor & Partner Relations: Primary contact for POS vendors; maintain relationships for timely support.
• Training & Documentation: Train staff; develop and maintain SOPs and support materials.
• System Optimization: Analyze usage and performance to identify improvements.

Skills

POS Administration

DRB POS systems

Car wash industry

Technical troubleshooting

Project leadership

Tools

O365 administration

IT hardware

Network troubleshooting

Job description

Salary Range: $60,000.00 To $80,000.00 Annually

Job Title: POS Administrator - automotive care and car wash industry (DRB)

Job Type: Fulltime Salary, Some Travel Required

Job Experience Level: Minimum 5 Years of POS Support Experience

Job Summary:

We are looking for a motivated and skilled POS Administrator to join our dynamic IT team. We are seeking an experienced and proactive POS Administrator with deep expertise in DRB Point-of-Sale systems to support and optimize our car wash operations. This key role will oversee the administration, troubleshooting, and continuous improvement of our POS infrastructure, while also leading POS-related projects and maintaining strong vendor relationships.

Key Responsibilities:

• POS System Administration:
  Manage and maintain DRB POS systems across multiple car wash locations, ensuring uptime, accuracy, and performance.
• Troubleshooting & Support:
  Diagnose and resolve hardware, software, and network issues with POS systems. Serve as the escalation point for complex POS support issues.
• Project Leadership:
  Lead the planning, coordination, and execution of POS system upgrades, integrations, and rollouts. Collaborate with internal teams to ensure successful implementation.
• Vendor & Partner Relations:
  Act as the primary point of contact for POS vendors (e.g., Micrologic, DRB). Maintain positive and productive relationships to ensure timely support, updates, and escalations.
• Training & Documentation:
  Provide training to staff on POS systems and procedures. Develop and maintain system documentation, SOPs, and support materials.
• System Optimization:
  Analyze POS usage and performance metrics to identify areas for improvement and optimization. Recommend and implement solutions to enhance customer experience and operational efficiency.

Qualifications & Skills

Required

• 5+ years of experience administering DRB POS systems in the car wash industry or a similar retail environment.
• Proven experience leading technical projects and cross-functional teams.
• Strong technical troubleshooting skills (hardware, software, network).
• Excellent organizational and communication skills.
• Experience working with vendors and third-party technology partners.
• Ability to work independently and manage multiple projects.
• Willingness to travel to car wash sites as needed. Perform remote implementations.
• Participate in rotational on-call support, addressing after-hours IT needs. (Weekends: 9:00 AM - 7:00 PM EST (currently). On-call support is only required for critical issues, and the volume of issues during these hours is typically very low).
• Provide IT support and administrative assistance as needed, including helpdesk tasks and system administration responsibilities delegated by the VP of IT, such as managing O365 end-user accounts, configuring access and permissions, supporting and deploying IT hardware, and troubleshooting technical issues for staff.

Preferred:

• Experience with POS LPR technologies.
• Familiarity with car wash tunnel control systems.
• Experience in automotive services, including full detailing, interior cleaning, oil changes, and emissions/state inspections.
• Background in IT support or O365 systems administration is a plus.

Why Join Us?

• Opportunity to work in a collaborative and innovative environment.
• Exposure to diverse technical challenges across IT & POS operations.

Car Spa, Inc. is an Equal Opportunity Employer.