Portuguese Speaking Customer Service for Education & E-Learning industry

Employers from Greece; United States; À distance; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Training

Performance Bonus

Two extra salaries

Relocation covered

Greek lessons

Résumé du poste

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative to support students and clients in the Education and E-Learning sector. You will handle inquiries across phone, email, and live chat, guiding users through enrollment and platform navigation.

The role emphasizes strong communication, problem-solving, and familiarity with online learning tools. Experience in education or e-learning is preferred, with details on benefits provided by the company.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the education or e-learning sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.
• Familiarity with online learning platforms is a plus.
• Proficiency in customer service software and Microsoft Office applications.

Responsabilités

• Deliver outstanding customer service to Portuguese-speaking clients through various channels (phone, email, live chat).
• Assist users with inquiries related to online courses, educational resources, and technical support.
• Guide customers through the enrollment process and help them navigate the e-learning platform effectively.
• Resolve customer complaints and issues efficiently while maintaining high satisfaction.
• Maintain knowledge of educational products and services to provide accurate information.
• Document customer interactions and contribute to continuous improvement initiatives.
• Collaborate with educational teams to ensure the best user experience.

Connaissances

Portuguese fluency

English fluency

Customer service experience

Communication skills

Problem-solving

Online learning familiarity

MS Office proficiency

CS software proficiency

Outils

Customer service software

Microsoft Office

Description du poste

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Education and E-Learning industry. This role is perfect for individuals who are passionate about education and dedicated to providing exceptional support to Portuguese-speaking students and clients.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and live chat.
• Assist users with inquiries related to online courses, educational resources, and technical support.
• Guide customers through the enrollment process and help them navigate the e-learning platform effectively.
• Resolve customer complaints and issues efficiently while ensuring a high level of satisfaction.
• Maintain comprehensive knowledge of the company’s educational products and services to provide accurate information.
• Document customer interactions meticulously and contribute to continuous improvement initiatives.
• Collaborate with educational teams to ensure the best possible experience for users.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the education or e-learning sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.
• Familiarity with online learning platforms and educational technology is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A genuine passion for education and helping others succeed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks