Portuguese Speaking Customer Service for Banking industry -Remote in Greece

Employers from Greece; United States; Remote; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package (flight,

Free Greek Lessons

Zusammenfassung

Patrique Mercier Recruitment By Nellie in the United States is seeking a Portuguese-speaking Customer Service Representative for the banking industry. You will deliver high-quality support to Portuguese-speaking clients across phone, email, and chat, helping with account inquiries, transactions, and financial products.

The ideal candidate has fluency in Portuguese and English, prior customer service experience (banking preferred), strong communication skills, and proficiency with banking

Qualifikationen

• Portuguese and English fluency required (written and spoken).
• Prior customer service experience, preferably in banking/finance.
• Strong communication and interpersonal skills.
• Familiarity with banking software and MS Office.

Aufgaben

• Assist Portuguese-speaking clients via phone, email, and chat.
• Handle inquiries about bank accounts, transactions, and products.
• Resolve complaints and ensure a positive banking experience.
• Maintain knowledge of bank policies and regulatory requirements.
• Document interactions and support process improvements.
• Collaborate with internal teams to resolve complex issues.
• Maintain confidentiality and comply with banking regulations.

Kenntnisse

Portuguese fluency

English fluency

Customer service experience

Banking knowledge

Ausbildung

Experience in banking/financial services

Tools

Banking software

MS Office

Jobbeschreibung

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an excellent opportunity for a Portuguese Speaking Customer Service Representative in the Banking industry. This position is ideal for individuals who are passionate about finance and customer service, dedicated to providing high-quality support to clients in the banking sector.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to their bank accounts, transactions, and financial products.
• Resolve customer complaints efficiently and ensure a positive banking experience for clients.
• Maintain comprehensive knowledge of bank products, services, and policies to provide accurate assistance.
• Document all customer interactions thoroughly and contribute to improving service processes.
• Collaborate with internal teams to address complex customer issues and enhance service quality.
• Adhere to banking regulations and maintain confidentiality throughout customer interactions.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably in the banking or financial services sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in banking software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills and the ability to multitask.
• Understanding of banking regulations and commitment to maintaining confidentiality.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks