Portuguese Speaking Customer Service for Information Technology-Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package (flight,

Hotel)

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative in the IT sector for the United States. You will assist Portuguese-speaking clients by phone, email, and chat, providing technical guidance and ensuring high-quality service.

The role requires strong communication skills, IT interest, and experience in customer service. Flexible hours and training opportunities are offered as part of the onboarding and ongoing development.

Qualifications

• Fluency in Portuguese and English (written and spoken).
• Experience in customer service, ideally in IT/tech.
• Strong communication and problem-solving skills.
• Familiarity with customer service software.
• Detail-oriented and highly organized.
• Willingness to work flexible hours.

Responsibilities

• Provide outstanding customer support to Portuguese-speaking clients via phone, email, and chat regarding IT products and services.
• Assist customers with technical inquiries, troubleshooting issues, and guidance on product usage.
• Collaborate with technical teams to resolve complex issues and enhance the customer experience.
• Document customer interactions and maintain accurate records for follow-up and resolution.
• Stay informed about developments in the IT industry to provide relevant information to clients.
• Handle customer complaints professionally, aiming for satisfactory resolution.
• Participate in training sessions to improve product knowledge and service skills.

Skills

Portuguese & English proficiency

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Information Technology (IT) industry. This role is perfect for individuals who are passionate about technology and have a strong commitment to providing excellent service to Portuguese-speaking clients.

Responsibilities

• Provide outstanding customer support to Portuguese-speaking clients via phone, email, and chat regarding IT products and services.
• Assist customers with technical inquiries, troubleshooting issues, and providing clear guidance on product usage.
• Collaborate with technical teams to resolve complex issues and enhance the customer experience.
• Document customer interactions and maintain accurate records to ensure proper follow-up and resolution.
• Stay informed about the latest developments in the IT industry to provide relevant information to clients.
• Handle customer complaints and feedback professionally, aiming for a satisfactory resolution.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, ideally within the IT or technology sector.
• Strong problem-solving skills and a keen interest in technology.
• Excellent communication and interpersonal skills to engage effectively with clients.
• Familiarity with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to multitask.
• Willingness to work flexible hours as required by business needs.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks